Data Engagement Manager - US based

Job Description

Job Description

ABOUT THE ROLE :

We are seeking a solutions-oriented Engagement Manager to join our firm. The ideal candidate for this role will seek to build and maintain strong client relationships, actively collaborate with leadership teams and strategize on new business opportunities.

To manage customer relationships effectively, the Engagement Manager must possess excellent communication, leadership, and analytical skills. Acting as a liaison between customers and internal teams is also essential to ensure seamless communication and service delivery.

RESPONSIBILITIES :

In this role, you'll get to...

• Discover, articulate, and obtain agreement on the customer organization's needs / wants / desires within the engagement subject area scope, then align with the organization's mission / vision and our expert advice.  Based on the above, deliver and create the Strategic Priorities and Initiatives roadmap to be followed to ensure there is no latent conflict between what the client wants but company actually needs.
• Lead the discussion with clients to get clarity of purpose and goals.
• Document and draw the ideas to the right level of detail that enshrine needs, wants, and desires, separately.
• Hands off the technical leadership to the company’s subject matter experts (product manager, Chief digital architect, Data architect or engineer) and manage the
• Act as a  solution guide and delivery manager including project planning, resource allocation, risk management, and budgeting.
• Represent the clients needs and perspective for the team between client and vendors
• Provide project management oversight
• Perform middle management duties
• Develop and maintain strong relationships with customers and ensure customer satisfaction throughout the project lifecycle.
• Integrate world-class problem solving, industry and functional expertise, and proprietary tools and capabilities to create change and lasting impact.
• Provides high-quality solutions to the clients with short- mid- and long-term stratifications if necessary.
• Oversee the engagement strategy, tracking metrics and monitor budgets.
• Manage and escalate project risks and issues to internal stakeholders and customers, ensuring timely resolution.
• Identify new business opportunities and work with the sales team to generate new business that meet the clients needs and requirements.
• Act as a point of contact for customer inquiries, concerns, and feedback, ensuring excellent customer service.
• Ensure compliance with internal processes, procedures, and quality standards.
• Perform other duties related to the role.

REQUIREMENTS :

On day one, we'll expect you to...

NOTE :

This is a Hybrid Position-Remote office, must be willing to travel up to 50% of the time to local and regional client offices.

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