Title : Service desk / IT Coordinator
Location : Hybrid in Laurel, MD 20707
Duration : 6 months Contract
Position Description
- Understand the project deliverables, build project teams, create project plans and schedules, monitor, and report status, and ensure quality control throughout the delivery process.
- Ensures that activities within Service Request are being performed at a high level of quality.
- Monitors and resolves any Service Request related Incidents in a timely manner.
- Assist the department with ordering new hardware / software and with IT service calls; track calls through to completion.
Facilitate quarterly IT meetings, prepare agendas, and track action items. Serve as inventory coordinator for the department.
- Prepare or edit written communications, spreadsheets, documents, memos, and presentations as needed.
- Assist with onboarding new department employees (computer, cell phone, keys, etc.); schedules cross-training, provides department materials and assists with attendance reporting process.
All in coordination with parties responsible for division and CO onboarding.
- Maintain general department calendar for vacation approvals and important dates.
- Responsible for general department office inbox, e-mails, and phone coverage, and determining the appropriate course of action;
assume other front-desk duties as necessary.
- Triages and identifies ServiceNow and Service Request related incidents or requests for immediate coordination and resolution.
- Creates Knowledge Articles where applicable.
Skills Required
- Excellent conceptual, problem-solving, and analytical skills.
- Comfort with technology including a willingness to learn and apply basic coding skills.
- A commitment to integrity and the ability to multi-task and nimbly switch between priorities in a fast-paced environment.
- Ability to consistently meet deadlines.
- Comfortable working with team members remotely (e.g., via video conferencing like Teams, Zoom, etc.).
Experience Required :
- 2+ years’ experience as a project coordinator
- Advanced experience using various business application tools including Microsoft Office (Excel, PowerPoint, Word)
- 2+ years’ experience in Ticketing systems (Remedy or Service Now)
- Strong communication and interpersonal skills
- Strong organizational and coordination abilities with close attention to detail
Education Required :
bachelor's or equivalent experience
Additional Information : Hybrid remote (3 days On-site)
8-hour shift - Monday to Friday
If you're interested, Please contact below,
Jani. S Team Lead Recruitment
Sunrise Systems Inc.
Desk : 732-837-0402
Email : [email protected] URL : www.sunrisesys.com
Service desk/ IT Coordinator (Pay rate:$40.00/hr on W2)
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