Job Description
Job Description
Job Title : Customer Service Representative
Location : Carlstadt, NJ
Schedule : Monday - Friday (Onsite, 6 : 30AM - 3 : 00PM)
The Customer Service Representative will take customer orders via phone, email and fax, scan / file the daily orders, and assist with daily reporting.
This person will be personable and positive, with great time management and organizational skills. This position requires someone who can work a flexible schedule that may range Monday Friday, 6 : 30AM -3 : 00PM.
Key Duties and Responsibilities :
- Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV or through Dynamics eShop.
- Generate return authorizations, and credit explanations at the direction of Invoice manager.
- Ensure all items are invoiced with proper quantities and prices to customers.
- Monitor customer shorts and communicate with customers.
- Assist in day-to-day operations of all order processing.
- Schedule pickup / outgoing orders and LTL’s for orders that arrive during shift.
- Schedule delivery appointments for orders that arrive during shift.
- Fill out and organize daily SQF documentation and shipping reports.
- Resolve issues for customer orders in a timely manner.
- Follow up with warehouse to make sure orders go out on time.
- Provide customer support via email, phone and fax when necessary.
- Solve and investigate customer issues.
- Work alongside Plant Manager, VP Operations, Sales, Customers and Vendors.
- Jump in and lend a hand when the time comes for projects, assignments, or general office needs.
Required Skills / Abilities
- Daily communication with customers
- Positive and professional attitude towards customers and coworkers
- Able to work independently and as part of a team with little to no supervision
- Excellent MS Office knowledge
- Outstanding organizational and time management skills
- Familiarity with office gadgets and applications (i.e. Calendars and copy machines)
- Excellent verbal and written communication skills
- Discretion and confidentiality
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