FULL-TIME FLOATING RESIDENT MONITOR - THE BRIGDE AT HOPE APARTMENTS AND GIRARD STREET

Duties and Responsibilities :

• Implements and operates COH's program procedures, adhering to all policies and expectations outlines in the Resident Monitor handbook;
• Maintains security of the building at all times and does not leave post at the end of shift without first ensuring that there are two staff at Girard St.
• and one staff person at Hope Apartments on duty for the next shift;
• Answers telephone lines and manages front desk activities including signing-in residents, greeting visitors and volunteers and problem solve with shelter residents, all in a professional, friendly manner;
• Documents and communicates rule violations and concerns about residents as appropriate to the situation; by email or when necessary by phone to appropriate staff.
• Respond to residents' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations;
• Maintain standardized operating procedures, safety of residents, program integrity, and a supportive and caring environment;
• Communicate with staff and all residents in a non-judgmental manner; work cooperatively with all agency staff.

Minimum Qualifications :

• High school diploma or GED Required;
• Good verbal and written communication skills;
• Proven ability to communicate effectively preferred;
• Punctuality and reliability required;
• Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail;
• Ability to handle emotional situations with compassion and maturity;
• Ability to remain calm and able during emergencies;
• Ability to act responsibly, professionally, and use good judgment under pressure required;
• Ability to write shift and incident reports in detail required;
• Experience working in a residential environment preferred;
• Experience working with the homeless population preferred;
• Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits :

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
• 8 hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance based raises, up to 5% of your annual pay
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
• Medical / Dental / Vision Plans through CareFirst BlueCross Blue Shield;
• Life insurance, short-term disability and long-term disability insurance;
• 403(b) Retirement Plan;
• Flexible Spending Accounts for medical and dependent care reimbursable expenses;
• Transportation pre-tax payroll deduction for metro;
• Tuition Reimbursement for graduate studies;
• Employer paid lunch time;
• And much more!
30+ days ago