Senior Dynamics Platform Solution Lead

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Enterprise Technology’s CRM Sales Excellence group enables high quality service delivery to Global Markets stakeholders through the strategic use of technology and in coordination with Mercury, CDW, MDM, PACE and AEM teams.

The services produced will coordinate with go-to-market programs at an area and global level. Our group will provide you the opportunity to build your own personal resume by involvement in a major firmwide transformation of CRM products and solutions.

You will have the ability to guide your own career and gain the knowledge and experience to determine where you want to focus your career.

The opportunity

This Senior Dynamics platform Solution Lead will have deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service and Marketing) and integration.

This role will work closely with the business stakeholders to understand requirements in order to designing the next generation digital architecture.

Your key responsibilities

Responsible for collaboration with teams and key stakeholders to understand the business requirements and translate it to solutions.

Execute & participate in application design sessions and make solution recommendations.

Participate in analyses and design phases of a project.

Deep understanding of Integration & Data Migration methods / tools within D365 CRM.

Deep knowledge of configuring and customizing CRM application.

Develop CRM Application using .NetPlugins / ASP.Net extensions.

Fully understand the Dynamics 365 SaaS solutions across multiple lower and production environments.

Present to senior business stakeholders and deliver technical or complex topics to a non-technical audience.

Ensuring that design is in line with the business requirements.

Work cooperatively in a team environment.

Remain flexible on changing workloads.

Building a quality culture.

Foster teamwork and lead by example.

Training and mentoring of project resources.

Participating in the organization-wide people initiatives

Provides guidance and performance evaluation of junior staff members.

Skills and attributes for success

The role requires a good working knowledge of the IT infrastructure within EY, a good understanding and perspective on the business and the internal stakeholders we serve.

Understanding and knowledge of CRM processes, systems and Dynamics 365 is required.

Technical and administration experience with MS Dynamics Customer Engagement (CE) across multiple versions of the product, including configuration and customization experience.

Experience working with JavaScript, C#, .NET, ASP, HTML, CSS, and database platforms including SQL Server

Experience with Dynamics creating plug-ins, custom workflow activities, XAML workflows, web services, and the use of the Dynamics 365 SDK.

Experience and / or knowledge of Dynamics 365 and the O365 platform as it pertains to feature sets that integrate with Dynamics solutions, including SharePoint, MS Office, Biztalk, and OneDrive / OneNote.

Extensive use and experience with Azure Dev Ops, Jira or a similar technology highly desirable.

To qualify for the role you must have

Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s).

Microsoft Certification to support your expert level experience

Excellent analytical, problem solving, decision making, interpersonal and communication skills.

High motivated, self-directed individual with the ability to work independently.

CRM Configuration & Customization (Plugins etc.).

D365 CRM Certified.

Minimum 10+ years of CRM Configuration & Customization experience is must.

Must have done hands-on development writing plugins.

Must have done worked on large transformation programs in onshore offshore delivery model.

Must have done at least one end to end implementation with integration.

Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM).

Experience in agile delivery and deployment, continuous integration and build processes.

Familiar with relational database concepts and SQL.

Experience across MS Azure, Dynamics 365, Synapse, Power Platform

Strong analytical and problem-solving skills; ability to work creatively in problem solving environment.

Excellent written and verbal communication skills.

BE / B.Tech. / MCA / MBA with a sound industry experience.

Strong project management capabilities with ability to multi-task

What we look for

A self-starter, independent-thinker, curious and creative person with ambition and passion

What we offer

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary range / s.

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.

The salary range for this job in most geographic locations in the US is $1140,700 to $263,200. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $168,900 to $299,100.

Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.

You’ll also be granted time off for designated EY Paid Holidays, Winter / Summer breaks, Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity / expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.

If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com