IT Service Operations Advisor
Why do Dell Technologies customers remain Dell Technologies customers? It’s because of our consistently high levels of customer service.
Our IT Technical Analysis team is the focal point of this commitment. We provide technical support and training to PC and PC network users.
Known for our versatility across the technical spectrum, we use hardware and software tools to solve problems while supporting, installing and maintaining PCs, LANs, server hardware, operating systems, software and related-IT sanctioned peripherals
Join us to do the best work of your career and make a profound social impact as a IT Service Operations Advisor on our IT Technical Analysis Team in Round Rock, Texas.
What you’ll achieve
As a Service Operations Advisor, you will provide support for internal technical issues in complex and business-critical environments.
You will be responsible for critical incident management with cross-functional teams, delivering timely solutions with exceptional customer service.
This role is a hybrid position working Friday through Sunday from 7 : 00 am - 7 : 00 pm with a four hour shift on Monday (flexible to morning or afternoon).
You will :
- Troubleshoot multiple complex technical problems ensuring optimal service levels
- Communicate within functional teams to provide problem resolution updates
- Utilize internal resources and teammates to investigate technology and understand procedures
- Lead process improvement projects
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role :
Essential Requirements
- 5 to 8 years of related experience with technical aptitude
- Strong problem-solving and troubleshooting skills
- Ability to manage medium to large conference calls
- Excellent communication and customer service skills
- Ability to adapt to change and prioritize accordingly
Desirable Requirements
- Bachelor’s degree
- ITIL experience with a strong IT / Technical Background
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