Patient Service Coordinator - Hematology and Oncology Clinic

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood.

An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites.

As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital.

Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Department Overview

We believe our well coordinated clinical care contributes to our outcomes that are among the best in the country. Work as part of team that includes Cancer and Blood Disorder physicians, nurse practitioners, physician assistants, nursing, social work, physical therapy, nutrition, child life, clinic assistants and researchers.

The department at Children's of Minnesota provides care for children of all ages with all types of malignancies including brain tumors, solid tumors, and leukemia;

and blood disorders such as sickle cell disease, bleeding disorders, and anemia. As the largest provider of services for children with cancer and bleeding disorders in the region, the Cancer and Blood Disorders program focuses on providing well-coordinated knowledge-driven clinical care.

We participate in national and international research and are leaders in research on supportive care and quality of life for children with cancer and bleeding disorders.

Position Summary

The patient services coordinator (PSC) is a pivotal front-line individual who provides exemplary customer service to families, staff and providers, both in-person and by phone.

They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check-in of patients.

Obtains accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area.

The individual is also the clinics technology resource.

License / Certification / Registration required? No

Education :

• High school diploma or equivalent required
• Post secondary education preferred

Experience :

• One year of customer service experience required
• One year of medical office setting experience preferred
• Knowledge of medical insurance preferred

Knowledge / Skills / Abilities :

• Exceptional customer service skills
• Strong computer skills such as Microsoft word, excel or hospital technology systems
• Communicate and interact in respectful and professional manner
• Contribute to positive clinic team work environment
• Ability to perform front desk clinic functions
• HIPAA knowledge and ability to handle confidential information
• Demonstrate prompt and reliable attendance
• Apply logical thinking to problem solve
• Ability to multi-task in a fast-paced work environment

Physical Demands

Please click here to view the Physical Demands

The posted pay range represents rates for a grouping of multiple jobs within a salary grade. We carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, and organizational needs.

Base pay is just one piece of the total rewards program offered by Children’s Minnesota.