The Evening host / hostess at Hilton Miami Airport Blue Lagoon makes customers feel welcome and provides attentive service from the moment a customer enters the establishment.
This person leads guests to their tables, manages reservations, and communicates with front of house staff about when they have a new party in their section.
The host / hostess also supports bussers in clearing tables, wiping down menus and organizing silverware.
Responsibilities
Greeting customers as they walk into the restaurant
Helping guests with reservations and guiding them to their table
Giving guests accurate wait time estimates and seating them in the waiting area
Providing customers with menus and answering any initial questions they may have
Optimizing seating at different tables to ensure even workload for wait staff
Answering phones and scheduling reservations with large parties
Requirements
High school diploma or GED
Prior customer service experience in the hospitality industry a plus
Positive attitude and interpersonal skills
Good communication skills and phone etiquette
Flexibility working all shifts including days, nights, and weekends
Ability to stand for long periods of time
Our Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
- MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
- For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer / What's in it for you?
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members