Administrative Assistant

Job Description

Job Description

At Denali Family Services we serve children who require intensive behavioral health care services and support for their families.

Denali Family Services offers individual, family and group psychotherapy services in combination with intensive care coordination and individualized support across many settings.

Denali Family Services offers an excellent benefits package including health insurance coverage (medical, dental, vision), 403(B) retirement plan with an employer match, employer paid Life / Accidental Death & Dismemberment Insurance, 10 paid holidays, 2 floating holidays, generous leave accrual, paid volunteer leave, bereavement leave, pet bereavement leave, longevity awards, education assistance, EAP (Employee Assistance Program) and more!

Denali Family Services is seeking a full-time Administrative Assistant. The Administrative Assistant is responsible for providing a variety of administrative duties agency wide which include clerical and project-based work as well as assisting other departments as needed.

The Administrative Assistant is also required to maintain a high level of customer service and professionalism as the front desk agency representative.

This position is responsible for observing policies, procedures and safeguards to protect the privacy of health information in compliance with the HIPAA Privacy (Privacy Rule).

Essential Functions :

• Answer phone calls (direct and transfer to applicable person).
• Greet people who visit the agency.
• Notify employees when their appointment has arrived.
• Notify Clinician or Case manager immediately or "On Call" individual in the event of a crisis call or internal crisis.
• Provide clients with intake forms.
• Monitor the clinic schedule daily.
• Assist with service facilitation of telemedicine assessments by taking client vital signs.
• Follow daily opening and closing procedures.

Other Activities & Responsibilities :

• Sort & date stamp daily mail.
• Maintain On-call, HIPAA bag, and cell phone check out systems.
• Assists with the new employee orientation process.
• Attends and / or participates in job fairs in person or online.
• Copy and distribute occasional notices or memos.
• Make and post agency closure signs.
• Assist the Finance Dept with foster parent stipends.
• Maintain the Medical Records, Main Agency and van sign-out key system.
• Maintain the visitor sign-in system.
• Assist senior management with administrative needs.
• Make ID badges and distribute them to employees.
• Monitor and clean the lobby.
• Create and maintain employee and foster parent mailboxes labels.
• Replenish agency forms in the mailroom.
• Maintain the supply room.
• Distribute and mail checks to employees and foster parents.
• Schedule meeting rooms and up-date the meeting room schedule signs.
• Assist with the maintenance of the bulletin boards in the mailroom.
• Assist other departments as needed.

Position Requirements :

Minimum Qualifications : High school diploma, GED or the equivalent and one (1) year of office clerical, administrative, customer service, or receptionist experience.

Knowledge, Skills & Abilities :

• Excellent customer service skills.
• Proficient with 10-key by touch.
• Proficient with Microsoft applications and possess the ability to learn other software applications.
• Previous experience with multi-line phone system.
• Ability to perform basic math skills.
• Organized, efficient, and able to manage multiple tasks simultaneously with attention to detail and accuracy.
• Excellent interpersonal communication skills and good written communication.
• Ability to ensure consumer confidentiality as prescribed by agency policy and federal law
• Ability to maintain positive professional working relationships and to work effectively within a team environment.
• Knowledge and understanding all agency protocol, policy, procedure, plans program requirements.
• Ability to act decisively and with fairness.
• Ability to read, speak, and write in English.

Physical Requirements : Ability to perform sedentary work. Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday.

Ability to perform repetitive keyboarding activities and operate general office equipment. Ability to communicate verbally, both in person and over the telephone.

Working Conditions : Work is performed in community mental health centers in Anchorage and Wasilla.

Other Requirements : Ability to obtain CPR and First Aid certification, continual proof of a valid Alaska Driver's License, maintain current personal vehicle insurance and registration on personal vehicle(s) used for company business, maintain a violation free driving record for the past year, and maintain satisfactory criminal background record.

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