Receptionist

Job Description

Job Description

If you are interested in using your exceptional organizational, planning, phone, and computer skills to be part of a growing law firm, this might be the job for you!

We are seeking an experienced Receptionist to grow our team. Our Receptionist will mainly be responsible for answering the telephone, and being the first point of contact for former, current, and potential new clients, and other callers / guests / visitors on the phone and in person, providing friendly, empathetic customer service to individuals from the time they make initial contact with Klie Law Offices through the indefinite future;

thereby increasing referral business and positive reviews. Other duties include maintaining the cleanliness and order of the main areas of the office, receiving and processing mail as well as maintaining, updating, and organizing case files.

This position requires empathy, discipline, focus, organization, attention to detail, and a positive attitude.

This position will handle important administrative duties related to direct legal production team support, customer service, and office management.

Must be able to maintain the ability to remain calm and collected in a fast-paced environment in high-pressure situations.

Compensation :

$26,000 - $32,000 yearly

Responsibilities :

• Follow the correct sign-in procedures for visitors to keep our building secure
• Answer phone calls and emails and communicate relevant information to the appropriate parties
• Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions
• Assure incoming and outgoing mail is managed appropriately and handle deliveries
• Assist with other administrative tasks, such as data entry, copying, filing etc.
• Is compassionate, friendly, and smiles when answering the phone and greeting clients.
• Treats callers with respect, does not allow being busy to get in the way of providing good customer service and makes clients feel like the most important thing.
• Is a team player and will never say That’s not my job .
• Adapts to change and embraces growth.
• Is focused and strives to produce high-quality work for our clients.
• Has a good eye for detail and impeccable organizational skills.
• Is able to think outside of the box and has great problem-solving skills.
• Conquers case management systems and the Microsoft Office suite, including but not limited to calendars, e-mail, word processing, and the internet.
• Can change gears quickly while not taking the request for changes personally.
• Understands the importance of entering deadlines and events into the case management system accurately.
• Can deal with a boss who is always busy, might not give much direction, might get distracted by new exciting things, and who finds administrative tasks to be a bit of a hassle.
• Is not afraid to point out that you need more training or communication from your boss in order to get your work done.

Qualifications :

• Has experience answering telephone calls and troubleshooting stressful situations
• High school graduate, G.E.D. recipient, or equivalent
• Proficient computer skills and knowledge of Microsoft Office
• 1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred
• Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills
• The Receptionist should have a high school diploma
• The Receptionist should have some prior office experience and experience with business phone systems and office computer systems and software
• The Receptionist should have a pleasant speaking voice and be able to politely handle emotional callers

About Company

Klie Law Offices, PLLC is a growing litigation law firm that takes pride in helping clients through difficult times by providing honest and efficient service.

Our areas of practice include family, employment, and personal injury. We serve clients all over the state of West Virginia and currently have offices in Buckhannon, Parkersburg, Clarksburg and Morgantown.

We strive to bring a high level of honest and ethical legal services and strive for client satisfaction.

As part of our compensation package, we offer health, dental, vision, and life insurance, paid holidays, vacation, 401(k) matching as well as a structured bonus program.