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Inbound Contacts Representative

VirtualVocations
Sugar Land, Texas, United States
Full-time

A company is looking for an Indiana Medicaid Inbound Contacts Representative.Key ResponsibilitiesAddress incoming inquiries via telephone, digital, or written communicationResolve complex benefit questions and educate members on their needsDocument interactions and escalate unresolved grievances as necessaryRequired QualificationsMust currently reside in Indiana, preferably in the Indianapolis areaMinimum 2 years of customer service experienceExperience managing multiple priorities and using various computer applicationsAbility to document member needs accurately in multiple systemsAvailability for training and work shifts as specified

10 days ago
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