Senior Vice President, Client Solutions

Sterling Lexicon is a leading provider of global mobility services. We manage all facets of our clients' mobility programs, while focusing on providing flexible solutions for corporate and U.

S. government organizations worldwide.

Essential Duties & Responsibilities :

Consulting :

• Act as the primary point of contact for key clients, building and maintaining strong relationships.
• Understand client needs and expectations, ensuring our services align with their goals.
• Collaborate with internal teams to develop customized solutions that meet client requirements.
• Monitor client satisfaction and address any issues or concerns in a timely and effective manner.
• Regularly communicate with clients to provide updates, gather feedback, and identify opportunities for improvement.
• Organize and orchestrate client events / moderate round tables.
• Playing a critical role in overseeing / orchestrating RFP's of a certain size and complexity.
• Attend industry / networking events to demonstrate Sterling Lexicon's capabilities.

Strategic Planning :

• Develop and implement strategic plans to drive business growth and expand our client base.
• Identify market trends, competitive threats, and opportunities for differentiation.
• Work closely with the executive team to set goals and objectives for the client solutions department.
• Analyze data and metrics to evaluate the effectiveness of our client solutions and make data-driven decisions.
• Collaborate with marketing and sales teams to develop targeted strategies for acquiring new clients.

Team Leadership :

• Provide leadership and guidance to the client solutions team, ensuring alignment with company goals and values.
• Mentor and develop team members, helping them grow their skills and advance their careers.
• Foster a collaborative and inclusive team environment, where every member feels valued and supported.
• Set clear expectations and performance standards for the team, holding them accountable for results.

Business Development :

• Identify new business opportunities and lead the development of proposals and presentations.
• Cultivate relationships with potential clients through networking, outreach, and relationship-building activities.
• Stay informed about industry trends, market developments, and client needs to inform our business development efforts.

Specific Job Skills

• Comprehensive understanding of the full range of mobility services, US domestic and International.
• Experience and understanding of the US RMC market are essential
• Experience in selling complex HR solutions.
• Good understanding of marketing and digital sales solutions
• Proven ability to generate profit through new and existing business relationships
• Excellent listening skills
• Excellent communication skills
• Excellent influencing and negotiation skills
• Ability to build strategic working relationships internally and externally
• Innovative approach to business solutions
• Commercial and financial acumen at a strategic and operational level
• Ability to plan, implement, and deliver business goals
• Experience in managing teams remotely

Supervisory Responsibilities :

This position has supervisory responsibilities.

Other Duties & Responsibilities :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Preferred Education & Experience :

• Bachelor's degree in business, marketing, or a related field; advanced degree preferred.
• Minimum of 15 years of experience in the relocation industry or a related field, with a focus on client relationship management and business development.
• Proven track record of success in driving business growth and building strong client relationships.
• Excellent leadership and communication skills, with the ability to influence and inspire others.
• Strong analytical skills and strategic thinking abilities.
• Ability to travel as needed to meet with clients and attend industry events.

Travel

Ability to travel 50% on overnight trips.

Language Skills :

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Mathematical Skills :

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability :

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations :

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite
• Effective use of collaboration tools

Planning / Organization :

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work.

Certificates / Licenses / Registrations :

CRP or GMS preferred.

Working Conditions :

• Cubicle working environment.
• Noise level in the work environment is usually moderate.

Physical / Environmental Demands :

Activity :

• Stand - Under 1 / 3 Time
• Walk - Under 1 / 3 Time
• Sit - Over 2 / 3 Time
• Use hands to finger, handle, or feel - Over 2 / 3 Time
• Reach with hands and arms - 1 / 3 to 2 / 3 Time
• Climb or balance - None
• Stoop, kneel, crouch or crawl - Under 1 / 3 Time
• Talk or hear - over 1 / 3 to 2 / 3 time
• Taste or smell - None
• Other - None

Physical Activity Level :

• The employee must occasionally lift and / or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity :

Manual dexterity sufficient to reach / handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements :

Specific vision abilities required by this job include close vision and ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.

Use your current and previous experience to find new opportunities on the road to success. At Sterling Lexicon, we're committed to helping our employees flourish and reach new heights.