Hotel Front Desk Agent , PT

Why Work at Seven Feathers

At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special.

You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities.

We also offer a competitive salary and benefits package, including :

• Comprehensive medical, dental, vision, and Rx coverage.
• Paid Time Off
• Employer-paid life and disability plans
• k with up to 3.5% employer match

Responsible for providing exceptional guest service for all resort guests. Handles registration, room assignments, check out and cashiering in a friendly, professional manner to encourage repeat business.

Duties include but are not limited to :

• Upholds the resorts commitment to exceptional guest service.
• Is familiar with and can perform all the duties and responsibilities of the reservation agent.
• Completes guest transactions by processing payments in cash or credit card.
• Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments.
• Resolves and / or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service.

Does not exceed realm of specified authority.

• Registers guests, assigns rooms and keys. Accommodates special requests whenever possible.
• Begins each shift by signing in, reading and initials the logbook, posted memos, meeting minutes, ect. Assists the Front Office Lead Receptionist in printing and reading of necessary reports.
• Understands and is familiar with room status, availability, room rates, locations, room types, and package elements.
• Is familiar with the Players Club and encourages all guests to utilize this service.
• Coordinates room status updates with housekeeping by notifying of all late checkouts, room moves, early check ins, stayovers, special requests, ect.
• Is familiar with and follows proper procedure for noise / disturbance complaints inform Front Office Lead or Front Office Supervisor of all complaints.
• Knows how to use front office equipment.
• Obtains hotel bank and keeps it balanced.
• Posts appropriate charges and credits to guests account.
• Uses proper verbal etiquette, is friendly, uses name recognition, and makes eye contact with all guests.
• Follows security procedures when issuing guest room keys.
• Knows and adheres to all cash handling and credit card policies and procedures.
• Follows proper procedure for issuing and closing guest’s safety deposit boxes.
• Use proper mail, package, and message handling procedures.
• Maintains clear and concise communication with Front Office Lead Receptionist and / or Front Office Supervisor / Manager throughout each shift.
• Attends and positively contributes to all scheduled meetings and training sessions.
• Encourages and demonstrates positive morale characteristics.
• Maintains a neat and clean appearance of the front desk and other work areas at all times.
• Knows and follows the Internal Controls set in place by the Cow Creek Gaming and Regulatory Commission.
• Captures and accurately enrolls new members into the Players Club. Accurately updates Player information.
• Adheres to all department and resort policies outlined in the employee handbook.
• Performs and assists with other duties and responsibilities set forth by the Front Office Supervisor, Hotel Manager, and Hotel Director.
• Provides constructive input to foster process improvement within the department.
• Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis

Requirements

• High School Diploma or GED Certificate required.
• 1 year of experience working in a customer service environment required.
• Experience with Micros, Patron, and Opera preferred.
• Clerical / administrative experience required.
• Excellent organizational, verbal, interpersonal, and customer relations skills.
• Basic computer skills in Microsoft Word, Excel and Outlook.
• Ability to handle multiple priorities and tasks at once.
• Able to follow verbal as well as written instructions.
• 18 years of age or older.
• Must be able to obtain a Class I Gaming License.
• Must be able to obtain a Food Handlers Card.

Salary Description $16.00 / hour