Creative Director, UX

At Klaviyo, the Brand & Creative Team in Marketing is a diverse, ambitious group of inquisitive, thinkers, passionate creators, and innovative strategists.

We like to think we’re a pretty fun and flexible bunch, too. During any one day, we’re building new systems, expressing our evolving brand across web, social, events, and beyond all in the service of delivering a remarkable brand experience at every touchpoint.

But there’s so much work to do. So, that’s where you come in.

Is this the role you are looking for If so read on for more details, and make sure to apply today.

We’re looking for a Creative Director, UX / Design, who will drive bold and beautiful, human-centric design across owned and digital platforms.

Our newest team leader will wake up each day thinking about holistic, global site design; user experience; design systems;

and integrated marketing campaigns. You’ll design and deliver a bold, clever, and helpful experience that helps make the Klaviyo brand something our cool customers want to emulate.

This is a pivotal moment for Klaviyo and its brand experience. We’re eager to push boundaries, try new things, and deliver the best work of our careers.

Fun and exciting, right?

A day in the life

• A maker and manager, you’ll mentor and motivate a talented team of UX designers, while designing often, too.
• Beyond your immediate team, you’ll foster a close, productive partnership with your Creative Team colleagues, along with the Marketing, Product and Engineering Teams, among other Klaviyo;

you’ll work daily with our web team to drive toward exceptional experiences as we scale our website, while championing best practices and strategic vision with Klaviyo leadership

• Serve as a creative lead for ongoing, audience-specific integrated marketing initiatives
• Create and scale the next generation of our foremost format : the website. You’ll drive the design of a compelling, clear journey across our web, featuring our hero characters : the people (our customers) and the product (Klaviyo, of course).
• Manage and improve a regularly updated scalable design system that ensures consistency across all digital touchpoints
• Define and track key performance indicators (KPIs) to measure the success of UX initiatives.
• Oversee regular user research initiatives to foster an ongoing feedback loop; understand user behavior, needs and challenges and deliver experiences to exceed their expectations
• Deliver stunning, educationally impactful creative that delivers on our product positioning and clearly explains our product offering.
• Lead internal teams to develop impactful creative experiences and executions that deliver on the brand vision and promise.
• Partner closely with Product and Product Design to ensure a consistent brand experience across all Klaviyo products and platforms.

About you

• Bold. Ambitious. Proven, yet ever-improving. Empathetic. You thrive in fast-paced, often complex environments where stakeholder engagement, management (and yes, healthy debate) are in your wheelhouse.
• Experience* in recognizing patterns and avoiding pitfalls; in seeing the required change quickly, galvanizing teams to act, and delivering on the vision.
• Worked for a SaaS brand, idealing both B2B and B2C
• Strong foundational understanding of UX design from an engineering perspective; proven ability to achieve successful design systems aligned to a multi-year roadmap
• Customer / audience centricity drives you, and you keep accessibility and inclusivity top of mind, always.
• Led the re / design of major, high-trafficked, high-performing websites; you can tell us how and why the work was successful
• Grew up in graphic design and continue to grow within the discipline
• A pixel-perfect person, who’s obsessed with fonts, palettes, and consistency
• Continuously curious and passionate about sharing your latest learnings with others
• Eager to evolve and improve, both the work in front of you and yourself.
• 10+ years as Creative / UX Director level or higher; at a creative / ad agency or in-house creative / UX team, designing thoughtful, effective experiences across websites and digital products.

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