Chief Operating Officer

Are you an experienced operations executive with a passion for driving excellence and managing people? Do you thrive in a dynamic, fast-paced environment and have a knack for aligning with company culture?

If so, we have an exciting opportunity for you! Position : Chief Operating Officer (COO)

About Us :

We pride ourselves on our commitment to quality, innovation, and exceptional customer service. We are an established and growing business dedicated to providing top-notch products and services to our clients.

As we continue to expand, we are seeking a dynamic and experienced Chief Operating Officer (COO) to join our team. Key Responsibilities :

• Oversee the day-to-day operations of the company, ensuring that all departments are aligned and tasks are completed efficiently.
• Lead department heads in a way that fosters buy-in and ownership of ideas and initiatives.
• Maintain a people-first approach, ensuring a positive and growth-oriented workplace culture.
• Manage the business through effective people management and development, ensuring the best decisions are made for the company as a whole.
• Foster a culture of learning, growth, and empowerment among all employees.
• Align operational strategies with the company's overall goals and culture.
• Develop and implement operational policies and procedures to improve efficiency and productivity.
• Oversee financial management, including budgeting, forecasting, and financial reporting.
• Ensure compliance with industry regulations and standards.
• Drive business growth through strategic planning, market analysis, and opportunity identification.
• Build and maintain strong relationships with key stakeholders, including clients, vendors, and partners.
• Implement performance metrics to track and improve operational efficiency.
• Utilize data and analytics to inform decision-making and drive continuous improvement.
• Lead initiatives to improve customer satisfaction and retention.

Ideal Candidate Qualities :

• Proven experience in running operations of a small to mid-sized business.
• Strong leadership skills with the ability to inspire and motivate department leads.
• Excellent interpersonal and communication skills; capable of having hard conversations and learning from them.
• Patient and empathetic, with a focus on people, service, and client satisfaction.
• A leader who leads from the back, making people feel good about learning and growing.
• Ability to discern decisions that are best for the company versus those that benefit only a department.
• No tolerance for freeloaders, drama, or excuses; commitment to accountability and results.

Benefits :

• Competitive salary with excellent benefits.
• 401(k) safe harbor match.
• Comprehensive employee health insurance.
• Generous PTO policy.

Why Join Us?

We believe in taking care of our employees. We offer a supportive and inclusive work environment where you can grow your career and make a significant impact.

If you are ready to take on a challenging and rewarding role in a thriving industry, we would love to hear from you.