FLORAL MANAGER

GENERAL PURPOSE $16.02-$18.20 PER HOUR

The purpose of this position is to sell Harmons fresh floral items by providing remarkable customer service. In addition, this person will maintain quality standards and profitability for their floral shop.

This person will train and mentor all floral associates and know all aspects of the floral department operations. This person will also determine production and inventory levels for the floral department.

This person will also provide exceptional customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES

Follows established departmental and store policies and procedures

Ensures the quality and freshness of all products and services in the floral department

Responsible for maintaining the appropriate product assortment and inventory levels for the floral department

Confirms pricing accuracy and signage for all products, paying particular attention to ad items

Ensures the floral department is cleaned and sanitized daily and meets the company standards for appearance

Receives fresh flower deliveries from the Distribution Center and other plant deliveries. Verifies quality of delivered products

Displays, merchandises and upgrades floral products

Ensures displayed items are fresh, watered and rotated appropriately

Creates custom floral orders including upgrading bouquets, corsages, boutonnieres and other special orders

Delivers excellent customer service to all customers

Orders product and creates production sheets to meet the needs of the floral department based on past and projected sales

Completes assigned tasks efficiently and in a timely manner

Sets a professional and positive example to others

Communicates openly and frequently with Store Director and the Fresh Floral Sales Director

Ensures company standards for safety, sanitation and productivity are maintained

Writes the floral department schedule to ensure coverage and meet labor goals

Teaches, mentors and educates associates to help them be successful members of the team

Provides honest, direct and constant feedback to associates regarding their performance and areas of improvement; assesses associate performance and influences promotion, discipline, etc.

Promptly addresses and resolves associates concerns and / or grievances

Performs quarterly inventory of all floral products

MARGINAL DUTIES & RESPONSIBILITIES

Performs other job-related duties as assigned

NATURE OF WORK CONTACTS

Consistent and daily interaction with store associates

Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A high school diploma or GED and some college education are preferred; five years of floral experience preferred; or any combination of education, experience, and training which provides the following knowledge, skills and abilities :

Knowledge of proper fresh flower processing

Knowledge of proper care for the wide variety of plants in the floral department

Must enjoy working with and handling floral products

Ability to interpret policies and procedures

Excellent organization and planning skills

Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with and manage diverse groups of people

Ability to professionally and appropriately handle conflict

Must possess the ability to accept constructive review and be accountable for ones own success as well as the success of your team

Required to make logical, significant decisions using general, recognized skills and techniques

Must possess integrity, a positive attitude, a sense of urgency, be mission-driven, and be self-directed with a demonstrated passion for Harmons mission and commitment to working collaboratively

Continually strives to be product minded, customer minded, personnel minded, detailed, consistent and forward focused

Ability to work weekends, evenings and holidays

PHYSICAL / SENSORY DEMANDS :

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to cold, slippery and wet conditions.

While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach;

perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires standing, walking and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 50 pounds from location to location