Description
MAJOR DUTIES AND RESPONSIBILITIES :
- Diagnose IT hardware and software problems
- Ability to trouble shoot and work with existing audio-visual systems
- Performing routine IT maintenance
- Diagnose problems and relay that information to vendor support and the Senior IT Technician
- Track and document hardware / software issues with Help Desk software
- Support for all departments within the Aquarium
- Basic networking skills (run cables, diagnose connections)
- Maintain audio-video equipment (support & repair)
- Perform Herschend Family Entertainment Core Values and Newport Aquarium Guest Service Accountabilities, Policies and Procedures, and Safety Protocols
- Providing end-user support for :
Microsoft 365
- 3rd Party applications
- Point of Sale applications
QUALIFICATIONS :
- PC Support experience
- Microsoft Application Support : (Word, Excel, Outlook, PowerPoint)
- Basic electronic skills
- Ability to work with little or no direct supervision
- Ability to work with other departments
- Experience with sound and lighting equipment
- Willingness to take direction and coaching from experienced staff members to improve your skills and enhance the guest experience
- Must read, write, and speak the English language (knowledge of other languages a plus)
- Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with a minimum of supervision
- Ability to work a flexible schedule including weekends and holidays
- Ability to perform in a fast-paced job and remain courteous, friendly and helpful to guests and team members at all times
PHYSICAL REQUIREMENTS :
Successful completion of pre-employment background check
YOU CAN EXPECT :
You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile.
You can expect to have fun and be treated with respect the minute you start...and through to the end. You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people!
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
Newport Aquarium offers amazing perks for all team members. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company.
Looking to pursue your education without the debt? As a Newport Aquarium Team Member, on day one you qualify for free tuition through Grow U with hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees.
Most are fully-funded. Learn more at :
Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on creating memories worth repeating.
Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving - give us purpose and guidance.
Qualifications
Behaviors Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Team Player - Works well as a member of a group
Motivations Goal Completion - Inspired to perform well by the completion of tasks
Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work
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