General Manager

The Johnny Rockets Group, Inc
National Harbor, MD, US
Full-time

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As a General Manager , you will be responsible for the Restaurant’s sales and profitability results through effective people and performance management.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Achieve restaurant unit financial plan, including P&L and inventory management.
  • Model superior Guest service skills for all staff to follow.
  • Manage the team to ensure that not only is their job performed properly, but also they are managed in a positive manner that results in a great guest experience.
  • Build Guest loyalty to ensure repeat guests.
  • Drive profitability of the restaurant through

positive

management of food and labor.

  • Ensure all people and profit systems are utilized on a consistent basis.
  • Handle Guest concerns right here and now. Each Guest transaction must be handled in a way that spreads Johnny Rockets’ reputation in a positive manner.
  • Ensure the Guest Promise is being followed by every crew member on every shift.
  • Evaluate the local market to come up with Local Store Marketing / Communications plans to support restaurant sales growth.
  • Maintain a positive and upbeat attitude toward Guests and team members. This is a service position meaning that you always service either an internal or external customer.

SUPERVISORY RESPONSIBILITIES :

  • Manage subordinate supervisors who supervise up to 20 team members (shift size varies). Responsible for the overall development and evaluation of team members.
  • Constantly scout and hire great talent; continuously recognize and develop this talent.
  • Onboarding and training of newly hired team members.
  • Handle all employee relations issues including discipline and documentation.
  • 30+ days ago
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