Responsibilities
- Be the point of contact for a specified group of clients and build sustainable client relationships.
- Ability to communicate the overall value of CoStar Risk Analytics’ lender products and credit risk models.
- Provide clients with basic analytical support on portfolio risk assessment.
- When client inquiries become complex and need escalation be able to identify the proper in-house subject matter expert to connect them with.
- Implement client retention strategies to achieve high client satisfaction rate and retention rate.
- Collect client feedback for continuous product and model enhancement.
- Continual self-education on on the impact of CRE and capital market dynamics and regulatory policy change on CRE lending activities and risk management practice to be able to handle more inquiries.
- Alert product team when clients are having any technology related issues.
- Maintain an open line of communication with the sales representative and engagement manager on each account.
Qualifications :
- Bachelor’s degree from an accredited, not-for-profit University or College is required.
- A track record of commitment to prior employers.
- 5+ years of relevant commercial real estate, banking, insurance, investment management, accounting or related experience
- Direct client facing and interaction experience.
- Excellent written and communication skills.
- Strong working knowledge in Microsoft Office Suite (Excel, Word, and PowerPoint) and financial modeling.
- Excellent analytical and problem-solving skills.
Preferred Qualifications :
- Master’s degree in finance, economics, real estate, or accounting preferred.
- Preferred to have experience in CRE lending.
What’s in it for you?
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our benefits package includes (but is not limited to) :
- Comprehensive healthcare coverage : Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Virtual and in person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and / or reimbursed fitness center membership costs (location dependent)
- Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
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