Salesforce Administrator

Job Title : Salesforce Administrator

Job Location : Deerfield Beach FL

• Ensuring optimal performance of Salesforce systems and products.
• Upgrading and configuring Salesforce systems for optimized integration.
• Managing Salesforce roles, profiles, sharing rules, Flows, queues, and groups.
• Use Data Loader to import / export data as needed.
• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Evaluating and installing new Salesforce releases, as well as providing training and support.
• Documenting processes, including error reports and changes to field history tables.
• Preparing custom reports and dashboards for sales and other departments.
• All aspects of user and license management including new user setup / deactivation, roles, profiles, permissions, public groups, and queues.
• User support tickets
• Salesforce configuration changes, including (but not limited to) : Flows, objects, fields, page layouts, record types, custom settings, dashboards and reports
• Create reports on Salesforce utilization and trending
• Serve as primary system administrator for the Salesforce environment.
• Focus the organization’s use of data for what best serves the mission.
• Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate
• Automate processes using Salesforce tools such as Flow and SFDX.
• Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant / Partner.
• Identify, install and maintain appropriate apps from AppExchange for event management, mass email, document merge, and more.
• Train new users and grow the Salesforce skill set across the organization.
• Document customizations made in Salesforce.
• Plan upgrades, seasonal releases and long-term projects.
• Able to effectively debug and resolve issues and / or defects which may be reported because of faults in the production system
• Assist in writing technical approach and design documentation as required
• Assist with Salesforce deployments using Flosum DevOps tool
• Ensure Salesforce data backups are running correctly (Commvault)
• Assist with data restores and sandbox seeding as needed
• Licenses / Certifications :
• SFDC Administrator (Preferred)
• Microsoft or Amazon Certifications

Skills (Required) :

• 5+ years of total IT systems engineering / platform ownership experience
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline
• Core infrastructure knowledge and experience; networking, firewalls, and server management
• Experience working with and managing certificates
• Extensive scripting experience, understanding when to take advantage of scripting to help automate processes.
• 2-5 years of experience managing / owning an enterprise platform
• System integration experience using integration techniques - REST, SOAP APIs, oAuth and Single Sign-On.
• Knowledge of Product Development Lifecycle and DevOps Tools like GIT, JIRA etc.
• Experience with integration tools like MuleSoft or Informatica Cloud would be a plus

Skills (Preferred)

• 1 - 5 years of Salesforce project development experience
• Strong Salesforce customization and configuration experience with Sales Cloud, Experience Cloud, Service Cloud, and Lightning
14 days ago