Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities :
- Perform regular bookkeeping duties : make sure hotel guest information is current and correct
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Handle customer complaints as necessary
- Connect with the housekeeping department to ensure guest accommodations are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications :
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- High school graduate, GED recipient, or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company
We're next to I-80, a few miles away from the Aksarben Shopping Center. The University of Nebraska Omaha campus is under three miles away and it's six miles to Henry Doorly Zoo and Aquarium.
Downtown Omaha attractions like the CHI Health Center and the Old Market are eight miles away.
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