Service Technician Audio Video Systems

Job Description

Job Description

The Role :

Winner of numerous prestigious National Awards, Logic Integration is the premier systems integrator in Colorado, devoted to integrating a full range of entertainment, emerging technologies for home & business.

Our team of Designers, Engineers, Programmers, & Installers hold various certifications, supporting the company’s philosophy of providing engineered solutions that exceed their clients’ expectations

Job Description :

The AV Service Technician's responsibilities include consulting with clients, job site travel, and performing diagnostic tests, maintenance, and repair of Audio Video systems.

Basic code loading and programming experience with Crestron and Control 4 are required. Experience and / or ability to interface with diverse clientele is required.

Prior experience in commercial sound, video, lighting control, projection systems, corporate conference room sound & video and videoconferencing is preferred.

Must be a self-motivated, results-oriented professional with strong oral and written communication skills. High standards for personal integrity, work ethic, professional presentation, and quality work are also required.

The successful candidate is driven by quality customer service and is seeking a long-term employment opportunity. The ability to play a musical instrument and / or read music as well as a personal interest in electronics, music, sound, lighting, video, and / or security systems is preferred.

Qualifications :

• Prior Experience w / Commercial Audio, Video, DSP, Lighting control installations
• Two-year Electronics Degree or Equivalent Experience
• Excellent Troubleshooting Skills
• Proven Track Record in Providing Superior Customer Service
• Strong Time Management and Self-Management Skills
• Self-Motivated & Possesses the Ability to Work Independently
• Good Written Communication and PC Skills
• Ability to Process Service Work Orders Timely and Accurately
• Excellent Organization and Communication Skills
• High Standards for Professional Integrity and Work Ethic
• Ability to Deliver Professional Presentation
• Ability to Multi-Task and Meet Deadlines
• Seeking Long-Term Employment
• Basic code dropping, updating, and loading experience with Crestron, QSC, and Bi-Amp
• Ability to Play a Musical Instrument and / or Read Music is Preferred
• Personal Interest in Acoustics, Electronics, Music, Sound, Lighting, and / or Video Systems

Scope of Responsibilities : Level 1

• Ability to read basic plans of audio and video.
• Pulling low voltage wire (new construction and retro fit), according to basic designs and project manager or lead tech instructions.
• Tone and Test cabling, be able to use a multi-meter
• Neat and legible labeling of wires and components according to company standards
• Experience with termination including RJ45, DB9, HD15, RCA, BNC, and other compression, crimp or solder on terminations.

Fiber termination, installation, and splicing a plus.

Understanding of how to trim-out basic in-wall / in-ceiling speakers with or without pre construction brackets, phone ports, data ports - I.

E. RJ-11, RJ-45 jacks / wires, and other basic equipment. Insuring all trim-out products are straight / level and lined up correctly.

Laser level is a must on in-wall and on wall installations.

• Ability to rack mount most equipment, lacing rear bars in proper places, and rack rails along with terminating basic power to a power strip, labeling all cables and components.
• General knowledge of the basic systems and connectivity of those systems.
• Install and setup skills for basic installed systems
• Insuring items on given punch-lists are complete in a timely fashion.
• General knowledge of basic hand tools, proper and safe operation of those tools.
• Ability to work efficiently and neatly in client’s homes and businesses. Neat and acceptable appearance, courteous to peers and clients.
• A sense of urgency for organization, and quality of work.
• Ability to work and communicate with other team members, and take direction from team lead and project manager.
• Assist other technicians with installations when needed.
• Updating time tracking
• Cleaning daily job trash, unneeded materials, etc. from the inside of the vans each day, and a complete cleaning each week
• Familiarity with safety standards, construction site safety rules, follow PPE guidelines as required (hard hat and vest provided, steel-toe boots are the responsibility of technician)

Scope of Responsibilities : Level 2

• General knowledge in the areas of installation, service, testing and maintenance of equipment including speakers, amplifiers, projectors, displays, etc.
• Ability to punch down / terminate all 66 and 110 phone blocks, assigning demark lines from outside to inside of the building, terminating and labeling data blocks, CATV distribution systems, and satellite systems.
• Installation of control systems. Know how to upload and download programming code from internal or external programmer
• Full understand products being sold and connection and signal routing.
• Trained eye for detail and pride in quality installation.
• Ability to install and configure audio systems and video projection devices.
• Understanding of different audio and video signal qualities.
• Ability to solve problems without outside assistance and ability to read and understand product manuals.
• Awareness of job-site issues and helpful resolution for Project Management.
• Excellent de-bugging skills and the ability to logically trouble shoot installations.
• Know how to construct, install, wire and label equipment racks.
• Ability to read full plans of network, phone, TV, audio, video and control.
• A sense of urgency for organization, and quality of work.
• Ability to work and communicate with other team members.

Scope of Responsibilities : Level 3 Not Required, advanced level tech only

• Installation and setup of control systems. Includes IR, RF, IP, CEC, and RS232 communication protocols.
• Must be familiar with uploading and editing programs into control systems.
• Knowledge of Pro-Audio, Residential, and Commercial systems including installation of speakers, speaker systems, DSP devices, automated and manual mixers, mixing consoles, EQ’s, compressor / limiters, speaker processors, amplifiers, and other outboard gear associated with installation of systems.
• Ability to install accessory equipment such as pop-ups / cable cubbies in conference tables, floor boxes, in ceiling camera systems as well as lighting control, shade control, and surveillance systems.
• Understanding of wireless systems (RF Environment) -Mic systems, LAN, control and other devices)
• Ability to write and modify audio programs for common DSP’s.
• Strong understanding of Ethernet (LAN) technologies. Ability to configure network switches, routers, and port forwarding.
• Understanding of OSHA, ADA requirements, applicable code requirements
• Ability to fully commission any level of system including residential, commercial, or pro-audio systems.
• Strong knowledge in all areas of installation, service, testing and maintenance of projectors and related equipment including electric screens, lifts, rear projection assemblies, and associated mounts.
• Installation and setup and configuration of video conferencing system end points

Additional information

• Salary plus bonus and expenses reimbursed
• CTS Certification is a plus
• Health plan, PTO, Paid Vacation, 401K Plan with company contribution, and paid birthdays off!
• Company vehicle for visiting project sites
• Great working atmosphere with fun culture
• Room for growth within the company
• Job Type : Full-time

Please note this job description does not list all the duties of the position. You may be asked by supervisors or management to perform other instructions and duties while working for Logic Integration.

You will be evaluated in part based upon your performance of the tasks listed in this job description and by the completion of the systems assigned.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Requirements

Qualifications :

• Prior Experience w / Commercial Audio, Video, DSP, Lighting control installations
• Two-year Electronics Degree or Equivalent Experience
• Excellent Troubleshooting Skills
• Proven Track Record in Providing Superior Customer Service
• Strong Time Management and Self-Management Skills
• Self-Motivated & Possesses the Ability to Work Independently
• Good Written Communication and PC Skills
• Ability to Process Service Work Orders Timely and Accurately
• Excellent Organization and Communication Skills
• High Standards for Professional Integrity and Work Ethic
• Ability to Deliver Professional Presentation
• Ability to Multi-Task and Meet Deadlines
• Seeking Long-Term Employment
• Basic code dropping, updating, and loading experience with Crestron, QSC, and Bi-Amp
• Ability to Play a Musical Instrument and / or Read Music is Preferred
• Personal Interest in Acoustics, Electronics, Music, Sound, Lighting, and / or Video Systems

Benefits

Benefits at Logic Integration include :

• Paid Time Off : This includes PTO, sick days, and vacation days.
• Health Insurance : Comprehensive health coverage.
• Life Insurance : Providing security for you and your loved ones.
• Dental Insurance : Ensuring your dental health is well taken care of.
• Vision Insurance : Coverage for your vision needs.
• Retirement Benefits : Saving for your future with retirement accounts.
• Long Term Disability Insurance : Protection in case of long-term disability.
• Training : Opportunities for skill development and growth.
• Company-Issued Equipment : Access to necessary work tools and resources.
• Employee Accommodation on AV Gear
15 days ago