Field Consultant Region Lead - Central Region

What is the position

Military OneSource Field Consultant Region Leads provide supervision over the day-to-day operations of 15 to 20 geographically distributed Military OneSource Field Consultants assigned to work within a designated region.

In addition to management of the Field Consultants, Regional Leads are responsible for assisting in data collection and synthesis of service needs and gaps, supporting the establishment of internal standard operating procedures and workflows, assisting with program-level reporting and deliverable development, and interfacing directly with regional and local leaders to advocate for support to military beneficiaries.

What will I get to do?

Specific responsibilities of this position include, but are not limited to :

Provide supervision, training, mentoring, and practical support to assigned Field Consultants, including hiring, onboarding, management, and problem resolution

Plan and execute regular meetings with supervisees to coordinate activities, identify lessons learned, and continuously improve service delivery

Support the development of government required deliverables to include analyzing data for inclusion and compiling inputs from assigned Field Consultants

Ensure Field Consultants adhere to internal requirements to include developing outreach engagement plans, submitting travel and after-action reports, and updating internal reporting tools and mechanisms

Travel throughout assigned region, as directed and approved by DoD, to assess and document needs of military families, identify recommendations to address service gaps, and form relationships with community service providers, military services, and regional and local representatives

Support on-demand events, as directed and approved by the government, to include staffing exhibit booths, providing briefings and trainings, facilitating referrals, building coalitions that connect Federal, state, and local resources and non-profit organizations, and answering questions about the Military OneSource Program

Submit orders for educational materials (e.g., DVDs, marketing materials, service guides, toolkits, etc.)

What qualifications do I need?

Qualifications required for this position include :

US Citizen and fluent English speaker

Reside within 50 miles of a Major Military Installation within the state of Texas

Possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of the military lifestyle

Hold a four-year college degree (or equivalent work experience)

Possess at least 4 years prior military experience as an active duty, National Guard, or Reserve member (or as a spouse of a member) or relevant civilian experience and knowledge of Military Services programs (military departments and family service-type programs)

Possess an additional 10 years of work experience, to include at least 3 years in a supervisory role, consisting of some combination of military service and marketing, sales, recruiting, education, or other similar networking-intensive work

Willingness to travel up to 80% within assigned geographical region.

Must undergo criminal history and fingerprint check meeting at least the requirements of DODI 1402.05

Successfully pass a DoD-initiated Tier 2 (Low-Risk) Suitability Investigation.

What additional characteristics will help me thrive?

Additional highly desirable qualifications include :

Fluently bilingual English-Spanish

Prior experience in recruiting, counseling, or academic instruction

What We Offer

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that :

Ensure optimal health and productivity of our employees

Support employee retention and attraction

Provide work / life balance to ensure our employees succeed inside and outside of the office

Compensation

$77,059.11 - $124,450.68