Part Time Desktop Support Technician - Tech will train on site for 1-2 weeks then provide back up coverage when needed
Job Summary
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install / Move / Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Requirements
Education and Experience :
Typically requires technical school certification or equivalent of 1-2 years of relevant experience
Knowledge of relevant software and hardware systems
May require additional customer-specific certifications or training as required
Skills :
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Desktop Support Technician
Part Time Desktop Support Technician - Tech will train on site for 1-2 weeks then provide back up coverage when needed. Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user compu...
Desktop Support Technician II
It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch. It delivers experience-enhancing solutions that power today’s digital workplace,...
Desktop Support Technician
Desktop Support Technician Job description. The desktop support technician role has the primary responsibilities of a ticket manager. As a ticket manager, the employee will receive tickets in relation to IT issues, and she/he will have to escalate the tickets to the correct level of IT support. This...
Desktop Support Technician
Desktop Support Technician Job description. The desktop support technician role has the primary responsibilities of a ticket manager. As a ticket manager, the employee will receive tickets in relation to IT issues, and she/he will have to escalate the tickets to the correct level of IT support. This...
Field Tech/ Desktop Support Technician - Odessa, Tx
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site. These services include: IMAC, Break Fix, Desk Side Suppor...
Field Tech/ Desktop Support Technician - Houston, TX
Field Tech/ Desktop Support Technician - Houston, TX. We are currently seeking a Field Tech/ Desktop Support Technician - Houston, TX to join our team in Houston, Texas (US-TX), United States. The ideal candidate will have a strong background in desktop support, device imaging, and configuration, as...
Desktop Support Technician
The Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Performs basic and moderately complex troubleshooting and repair activities, typically associated ...
Desktop Support Technician
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Performs basic and moderately complex troubleshooting and repair activities, typically associated in a...
IT Desktop Support Technician
Our Client is continually looking to the future.The values they hold closely are timeless; respect, integrity and continually improving quality.Our Client seeks employees for whom these values are already a part of who they are, so that they can guarantee their customers effective solutions that hel...
Technical Support Specialist
Are you eager to enter the tech industry? Join Staffmark and Toshiba as a Technical Support Specialist in Houston, TX. As a Technical Support Specialist, you will provide comprehensive telephone assistance to customers and perform troubleshooting and repairs both in the field and in-house for variou...