Talent.com
Retail Operations Manager

Retail Operations Manager

PetsmartTorrance, CA, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

PetSmart does Anything for Pets and Everything for You JOIN OUR TEAM!

Retail Operations Manager

About Life at PetSmart

At PetSmart, were more than just a company obsessed with pets ; were obsessed with our people too . Our values are rooted in unconditional love a lesson we learn from our petsand staying united together .We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits that benefit you

Take care of yourself and your family memberswhether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings :

  • Paid weekly
  • Full time hours
  • Health benefits : medical, dental, vision
  • 401k
  • Tuition assistance
  • Associate discounts and perks
  • Paid time off for fulltime associates
  • Career pathing
  • Development opportunities

JOB SUMMARY

PetSmarts Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the companys vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and / or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.

ESSENTIAL RESPONSIBILITIES

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :

People Leadership :

  • Participates in employment decisions such as recruiting, interviewing, and coaching.
  • Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
  • Address and administer associate complaints and grievances.
  • Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
  • Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
  • Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
  • Validates completion of assigned operational messages and engagement video compliance.
  • Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
  • Recognizes and celebrates associates driving overall associate engagement.
  • Overall Store Experience :

  • Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
  • Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking / re-stocking, inventory counts (live and non-live), product rotations and planner / planogram sets in a timely and organized manner.
  • Evaluates operations and seeks opportunities to continuously improve experiences and services.
  • Maintains vendor relationships, backroom standards, and communication boards.
  • Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
  • Identifies and reacts to sales trends through analysis and merchandising activities.
  • Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
  • Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
  • Ensures a safe environment for our associates, pets, and pet parents.
  • Responsible for taking immediate action and reporting when a sick / injured pet is identified in store.
  • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.
  • Expense Management :

  • Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
  • Analyzes inventory management reporting to identify trends, opportunities, and root causes.
  • Manages expenses such as labor and supplies, as well as any other relevant store metrics.
  • Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.
  • QUALIFICATIONS

  • 3+ years of retail leadership or experience in a customer-focused environment.
  • Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
  • SUPERVISORY RESPONSIBILITY

  • Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmarts policies and procedures.
  • Responsible for employment decisions and associate development.
  • PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms : stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Associate must frequently lift and / or move up to 50 pounds and occasionally team lift and / or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
  • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
  • Do what you love

    Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parents face after a fresh groomyou'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

    Were delighted youre interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

    This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https : / / benefits.petsmart.com / us /

    PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

    Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

    For applicants in our Waterloo, San Francisco, or Los Angeles locations : Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

    Required

    Preferred

    Job Industries

  • Retail
  • serp_jobs.job_alerts.create_a_job

    Operation Manager • Torrance, CA, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Operations Manager

    Operations Manager

    MichaelsBuena Park, CA, US
    serp_jobs.job_card.full_time +1
    Lead the operational processes to deliver sales and profits while protecting our assets.Provide a well merchandised and well in-stock store by leading and supporting inventory management processes....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail General Manager

    Retail General Manager

    Living SpacesLa Mirada, CA, US
    serp_jobs.job_card.part_time
    The primary role of the General Manager is to lead the entire store team to excellence in team member, guest, and financial outcomes, by overseeing daily operations of the store.Responsibilities in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Assistant Manager

    Retail Assistant Manager

    FedExLos Angeles, CA, US
    serp_jobs.job_card.full_time
    Leads a store business unit, focusing on creating a consistent and positive customer experience.Assists in the supervision and oversight of all team members and business operations, monitoring and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Operations Expert

    Operations Expert

    ExpressArcadia, CA, US
    serp_jobs.job_card.full_time +1
    The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail General Manager

    Retail General Manager

    Office DepotNorthridge, CA, US
    serp_jobs.job_card.full_time
    At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location.The General Manager has ownership and is responsible for achieving results for s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    3PL Operations Manager

    3PL Operations Manager

    QuinceBuena Park, CA, US
    serp_jobs.job_card.full_time
    Quince was started to challenge the existing idea that nice things should cost a lot.Our mission was simple : create an item of equal or greater quality than the leading luxury brands and sell them ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    El Super #68- Operations Manager- Bell Gardens

    El Super #68- Operations Manager- Bell Gardens

    El SuperBell Gardens, CA, US
    serp_jobs.job_card.full_time
    El Super #68- Operations Manager- Bell Gardens.The El Super Operations Manager ensures the flow of product in and out of the warehouse supports the business and operational needs in accordance with...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager Retail

    Manager Retail

    AcostaLos Angeles, CA, US
    serp_jobs.job_card.full_time
    Are you a strategic leader with a passion for retail excellence and team development? Join our team as a Retail Manager, where you'll lead a high-performing group of Retail Coverage Merchandisers (...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Operations Manager

    Retail Operations Manager

    MichaelsBrea, CA, US
    serp_jobs.job_card.full_time +1
    Lead the operational processes to deliver sales and profits while protecting our assets.Provide a well merchandised and well in-stock store by leading and supporting inventory management processes....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Operations Manager

    Operations Manager

    BuckleWoodland Hills, CA, US
    serp_jobs.job_card.full_time
    The Operations Manager is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests. Additionally, the Operations Manager oversees a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Retail Operations Supervisor

    Retail Operations Supervisor

    PetsmartFullerton, CA, United States
    serp_jobs.job_card.full_time
    PetSmart does Anything for Pets and Everything for You JOIN OUR TEAM!.At PetSmart, were more than just a company.We believe when our associates are happy and healthy, they can provide the best pos...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Retail Assistant Store Manager

    Retail Assistant Store Manager

    SkechersSanta Ana, CA, US
    serp_jobs.job_card.full_time
    Headquartered in Southern California, Skechersthe Comfort Technology Companyhas spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Retail Operations Manager ACX

    Retail Operations Manager ACX

    Advantage Sales and MarketingBurbank, CA, US
    serp_jobs.job_card.full_time
    The Retail Operations Manager is a strategic leader responsible for end-to-end field execution across multiple retail banners, ensuring high-quality, consistent performance that aligns with custome...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Real Estate Team Operations Manager

    Real Estate Team Operations Manager

    O'Connor EstatesSanta Monica, CA, US
    serp_jobs.job_card.full_time
    Are you a systems-driven leader who thrives on creating order that drives growth? O’Connor Estates — a boutique real estate firm co-founded by sisters Claire and Sam O’Connor, whi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Operations Manager

    Operations Manager

    Floor & Decor HoldingsWoodland Hills, CA, US
    serp_jobs.job_card.full_time
    This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sale...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Retail Manager

    Retail Manager

    Savers / Value VillageLa Mirada, CA, US
    serp_jobs.job_card.full_time
    As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager, NAW Retail Excellence, West Region

    Manager, NAW Retail Excellence, West Region

    TapestryLos Angeles, CA, US
    serp_jobs.job_card.full_time
    Manager, NAW Retail Excellence, West Region.Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous sp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Retail Operations Manager

    Retail Operations Manager

    Goodwill Southern CaliforniaGlendale, California, United States
    serp_jobs.job_card.full_time
    The Retail Operations Manager is responsible for the efficient operation of a Retail Store, Boutique or Attended Donation Center (ADC), with accountability for the operation functions.The Retail Op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Operations Manager (Woodland Hills)

    Operations Manager (Woodland Hills)

    Buckle LLCWoodland Hills, CA, United States
    serp_jobs.job_card.full_time
    The Operations Manager is responsible for fulfilling our mission statement, to create the most enjoyable shopping experience possible for our Guests. Additionally, the Operations Manager oversees a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Restaurant & Operations Manager

    Restaurant & Operations Manager

    Bowlero CorporationLos Angeles, CA, US
    serp_jobs.job_card.full_time
    Restaurant / Entertainment Manager.Now add bowling, arcade games, amazing parties, and delicious food.Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30