CUSTOMER SERVICE ASSOCIATE

Job Title

Performs a wide variety of customer service duties related to medical supplies, equipment, and products. Duties will be performed mainly in an office setting via fax or phone directly with customers, physician offices, facility case managers including hospitals and nursing homes. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Graduation from high school, or the equivalency, is required.

• Two or more years experience in a Customer Service setting, or comparable external experience in home medical equipment is required.
• Keyboarding and basic computer skills are required. Experienced with Microsoft office products including outlook, word and excel is also required.
• Demonstrates a willingness to learn governmental and private insurance plan eligibility requirements and allowable reimbursements.
• Familiarity with medical terminology, diagnosis (ICD-10 CM) coding and HCPCS coding is preferred.
• Possesses good customer relation skills, listening, interpersonal, and analytical skills, and telephone etiquette.
• Demonstrates the ability to multi-task while working on multiple responsibilities simultaneously.
• Demonstrated proactive problem solving skills.

Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.