Job Description
Responsibilities
UHS National Call Center (a UHS company)
Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research.
Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.
The talented Customer Care Specialist (CSS) is our customers’ friendly first point of contact by answering all incoming calls from assigned channels.
This can include hospitals, referral sources, patients, and families. Probing appropriately to qualify the call, and ultimately directing the call to the appropriate party.
If the appropriate party is not available, they will utilize the Admissions Coordinator talk track to assist the caller.
The CSS will thoroughly and clearly documents each patient’s interaction in MS4 and / or current software used.
Skills :
Ability to remain calm under pressure; can handle frequent change, delays and unexpected events.
Consistently meets and / or exceeds goals.
Must be able to relate well to all kinds of people both inside and outside the organization, using diplomacy, building effective relationships, and able to diffuse high-tension situations.
Strong working knowledge of a variety of computer software applications.
Excellent Customer Service skills.
Benefits we offer :
- UHS offers a challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- K) with company match 6% and discounted stock plan
UHS Who we are :
One of the nation’s largest and most respected providers of hospital and health services, Universal
Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily
since its inception into an esteemed Fortune corporation, annual revenues were $.6 billion in
0. In 1, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in
0, ranked # on the Fortune ; and listed # in Forbes ranking of U.S.’ Largest Public
Companies. Headquartered in King of Prussia, PA, UHS has , employees and through its
subsidiaries operates acute care hospitals, behavioral health facilities, outpatient facilities and
ambulatory care access points, an insurance offering, a physician network and various related services
located in U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. Career development opportunities across UHS and its +locations!
Qualifications
Education : High School Graduate / Equivalent Bachelor’s Degree preferred.
Years of Related Experience :
1-3 years of customer service
This is a HYBRID ROLE evening shifts available.
Knowledge :
Customer Service experience required. Call Center experience a plus. Experience in the alcohol and drug field or psychiatric treatment field preferred.
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