The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories : dental care, urgent care, medical aesthetics, and animal health.
Working in partnership with independent practice owners and clinicians, the team is united by a single purpose : to prove that healthcare can be better and smarter for everyone.
TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses : Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet.
Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a Director of Field Operations for Aspen Dental, you will support practice operations for a group of Aspen Dental-branded practices within a designated territory.
You will be responsible for leading the administrative and operations teams within your supported practices and drive a strong culture that will support and help enable all team members to be successful.
Responsibilities
Build and direct a high performing operations team composed of Regional Managers, and the Office Managers that they lead.
Effectively devise strategies for Regional Managers to execute day to day operations to make a high-impacton profitability.
Focuson the Doctor relationship and patient experience as the primary drivers of financial success.Track and appropriately respond to feedback through the Regional Managers and Office-level teams.
Drive a superior patient experience that is measured through Net Promoter Scores.
Identify major operational process gaps, needs, and improvement areas across the spectrum of subject matters (, HR, IT, Talent Acquisition, Marketing).
Developa deep understanding of the everyday processes and inner workings at the office level in order to make appropriate improvements.
Develop effective relationships with key field support teams to establish and maintain a trusting and productive environment.
Advocate for talent training and development of team members to strengthen patient experience and to foster succession planning for a growing business.
In partnership with the talent acquisition team and Regional Managers, evaluate and communicate staffing needs to enable effective hiring and onboarding experiences for new team members.
Regional travel is required to maintain a consistent presence within practices to help ensure their success.
Provide additional support as needed by Aspen Dental practice owners.
Requirements / Qualifications
Bachelor's Degree required, Masters of Business Administration (MBA) preferred
10+ years multi-location, retail operations management experience in customer or patient-based industry
Demonstrated experience leading high performing teams of people leaders, 5+ years
Demonstrated success leading P&L performance for a multi-unit healthcare, restaurant, or retail organization
Experienced in growing talent and developing future leaders
Excellent verbal and written communication skills and the ability to make decisions independently
Knowledge of Microsoft Office business applications
Ability to travel 50-75%
Total salary includes base, performance based bonus and long term incentives
Base Salary : $150k
If you are an applicant residing in California, please view our privacy policy here :
Director, Tax Returns Operations and Administration
Location: Washington DC (Hybrid)The Office of the Chief Financial Officer (OCFO) whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia is in search of a. This position is in the Office of the Chief Financial Officer...
Director of Client Operations
This position oversees and directs the operations management of multiple employer worksites across all lines of health and fitness related services within a geographic area. Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serv...
Associate Director, Head Of Pilot Operations
CBMs mission is to accelerate the delivery and affordability of lifesaving and life-changing therapies from discovery to market by offering a complete solution for the development and commercialization of cell and gene therapies. Center for Breakthrough Medicines is seeking a highly motivated Associ...
Director of Operations
The Director of Operations is charged with operationalizing and managing existing and new recreational and medicinal, manufacturing and distribution operations in the Pennsylvania area. The Director of Operations will lead all operational teams, including sales operations, purchasing, inventory mana...
Director of Facility Operations & Administrative Services
Located in West Chester and Malvern Pennsylvania, services provided include psychiatric residential treatment (PRTF), acute inpatient psychiatric hospital (AIP), assessment services, community-based mental health services, community-based employment training and social skills training, and approved ...
Director of Operations
Oversees the management of daily operations of a District of 6 restaurants and in addition, manages a District Manager who will directly oversee 6-7 restaurants; between these 2 functions, you will be responsible for the performance of 12-13 restaurants. Utilizes strong knowledge and understanding o...
Director of Operations
Oversees the management of daily operations of a District of 6 restaurants and in addition, manages a District Manager who will directly oversee 6-7 restaurants; between these 2 functions, you will be responsible for the performance of 12-13 restaurants. Utilizes strong knowledge and understanding o...
Director of Operations - Wendy's
Oversees the management of daily operations of a District of 6 restaurants and in addition, manages a District Manager who will directly oversee 6-7 restaurants; between these 2 functions, you will be responsible for the performance of 12-13 restaurants. Utilizes strong knowledge and understanding o...
Director of Academic Operations - Office of Academic Services - Penn Engineering
As a member of the Office of Academic Services leadership team, provide support to the Managing Director and other Directors on a variety of high-level projects, initiatives, and strategic planning. Routinely monitor and evaluate the efficiency and effectiveness of service delivery and the quality o...
Director Of Field Marketing (remote) - Mid Atlantic Region
As the Director of Field Marketing at Chartwells, your mission is to bring a dash of fun and excitement to our programs and services. Hey there, future Director of Field Marketing! If you're ready to help ensure every kid leaves the cafeteria happier and healthier, we want you on our team. Conduct m...