Collections Agent

Job Description

Job Description

Join the Solar For All Revolution!

At PosiGen we are committed to making a positive impact in our communities and the world by providing access to affordable solar energy for all.

Our mission is to offer the best solution for our customers, enabling them to invest in their homes and take steps toward a brighter future.

We're currently seeking a Collections Agent who will be responsible for providing outstanding service to our customers. Reporting directly to our Collections Manager, the Collections Agent will play a critical role in receiving incoming and outbound calls to customers in arrears, discussing payment options, and ensuring compliance with company policies in a professional manner.

This position offers an excellent compensation and benefits package :

• Hourly rate of up to $19 hourly + Commission Incentive Potential
• Medical, Dental, Vision, 401k with company match up to 6%, PTO, Life Insurance, HSA, FSA, Stock Options, Paid Maternity and Leave, Financial Wellness, and More!
• Paid time off, 9 Paid Holidays, and 2 Floating Holidays
• Stock options awarded annually

Please note, that this position is in-office at our Saint-Rose Corporate Office.

What will you do?

• Ensure an excellent customer service experience for PosiGen customers to resolve their past due accounts.
• Receive incoming and make outbound calls to customers in arrears to discuss payment options
• Advise and influence customers on the payment options for debt recovery
• Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm
• Handle escalated customer calls and address any collection issues expediently to ensure customer satisfaction

We want to hear from you if :

• 1 - 2 years of experience in a call center or collections preferred
• Salesforce experience is a PLUS
• Bilingual in Spanish preferred
• Have de-escalation, advanced customer service experience, and analytical skills
• Knowledge of billing, collections, and customer service procedures
• Have the ability to relate to people from a variety of different backgrounds
• Great communication skills and outgoing personality

About PosiGen

PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program.

As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self.

We strive to live every day by our values :

• A ct with Integrity
• B e Humble, Be Kind
• C ollaborate and Seek to Understand
• D eliver on our Promises
• E ngage Passionately

Physical Demands

• An employee must meet the physical demands described here to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
• The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws.

Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.

On Target Earnings

$52,000 $62,000 USD