General Manager

Chicken Salad Chick
Fort Myers, FL, US
Full-time

The Restaurant General Manager delivers exceptional results through others. They provide an engaging

environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken

Salad Chick Managers invest their time in developing future leaders, creating memorable experiences,

reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. The

Restaurant Manager consistently keeps our brand promises, inspire their teams and deliver great results.

Physical Demands :

  • Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
  • Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
  • Must be able to work and perform all duties at any station in the kitchen or service area

Education and Experience :

Three to five years related experience and / or training; or equivalent combination of education and experience

Required Knowledge, Skills, and Abilities :

  • Excellent written and oral communication skills
  • Excellent organization skills
  • Ability to multitask
  • Working knowledge of back office tools
  • Ability to quickly learn and master new computer software

Behavior Characteristics :

  • Allocate at least two hours per week to planning
  • Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members
  • Combine critical thinking and practical leadership to create a culture of innovation
  • Effectively coach and give direction
  • Intentionally and methodically grow and nurture relationships with the staff
  • Be able to connect with a multicultural team
  • Align hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year
  • Enthusiastically and passionately lead the Kitchen team

Responsibilities :

  • Serve as a Brand Ambassador for Chicken Salad Chick.
  • Understand & adhere to all policies, procedures, standards, specifications, guidelines, and training programs.
  • Understand and comply with all federal, state, county, and municipal regulations about health, safety, and labor requirements for the restaurant, employees, and guests.
  • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service.
  • Ensure that all products are consistently prepared and served according to CSC standards.
  • Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive working environment.
  • Develop, plan and implement restaurant marketing, advertising, and promotional activities and campaigns, following the Brand Standards.
  • Create, communicate, implement and follow up on operations and financial action plans.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures.
  • Make employment and termination decisions consistent with Restaurant Management guidelines.
  • Oversee and ensure that employee performance appraisals are completed on a timely basis.
  • Create and maintain schedules for team.
  • Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.
  • Operationally fill in as needed to ensure guest service standards and efficient operations.
  • Coach and motivate the Assistant Manager(s) and the team.
  • Continually strive to develop staff in all areas of managerial and professional development.
  • Prepare all required paperwork, forms, and reports in an organized and timely manner.
  • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
  • Ensure that all products are received in the correct unit count and condition and deliveries are performed following the restaurant’s receiving policies and procedures.
  • Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences.
  • Take actions to solve and celebrate guest feedback.
  • Control food and equipment inventories conduct daily and weekly inventory counts, and keep inventory records.
  • Identify problems, conduct high-level troubleshooting, and seek repair / maintenance support for restaurant equipment to ensure equipment is operational.
  • Monitor and maintain compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
  • Always adhere to Brand Standards for uniform appearance and personal grooming.

Chicken Salad Chick provides a delicious menu with a variety of 12 Chicken Salads, homemade sides, delicious soups, and great sandwiches.

This location is one of the originals to the franchise and we are looking for a hospitality professional to help us maintain a team of excellence and superb service.

30+ days ago
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