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Technical Support Analyst

Technical Support Analyst

Irium - MexicoElkin, NC, US
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Job Details :

  • Elkin - North Carolina , USA Salary Range : $62.000 annual gross (Compensation could be higher / lower based on experience, education and skill set) Qualifications : Bachelor’s degree in Computer Information Systems or related field. +1 year of experience in working in an IT help desk, support, or customer service role Knowledge of any ticketing system.
  • Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7 / 10 / 11, etc.).
  • Strong customer service skills.
  • Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
  • Effective written and verbal communication skills.

Responsabilities :

  • Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.  Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.  Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
  • Initiate and schedule with vendor to replace or fix hardware issues.
  • Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
  • Set up and configure new Windows desktop / laptops or mobile devices for new hires.
  • Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
  • Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
  • Participate in meetings and projects or tasks by IT management.
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    Technical Support Analyst • Elkin, NC, US

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