About this role
Carrier Commercial Services has an opening for an experienced Service Manager - Commercial HVAC / Construction for our Greater Seattle, WA location.
The Service Manager - Commercial HVAC / Construction will lead a group of Operations Professionals and Unionized Field Technicians to efficiently execute planned maintenance, repairs, overhaul, and installations of big commercial projects to exceed the expectations of our customers and meet revenue and margin targets.
The ideal candidate should have a strong understanding of the commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.
This role will require the Service Manager - Commercial HVAC / Construction to be in the field (100-mile radius in Western Washington) 40% of the time and 60% of the time in the office in Tukwila, WA .
We value our people and offer an extensive benefits package, with financial rewards including health insurance, a retirement savings plan, and also lifestyle support with flexible working and parental leave.
Plus, we’ll support your growth with paid-for external training programs and courses.
Key Responsibilities
- Forecast, monitor, and document financial performance against plan
- Coordinate, prioritize, and resolve issues encountered by the team.
- Optimize the usage of manpower, standard time, equipment, and energy to complete open work
- Escalate critical / complex issues that will impact the business
- Manage the team according to established programs and objectives
- Implement, monitor, and manage the quality of work
- Contact, collect feedback, establish and maintain good relationships with customers
- Respond to key customer complaints, carry out customer satisfaction investigations, and ensure the establishment of appropriate improvement plans
Basic Qualifications
- High school diploma or GED
- 3+ years of service management experience in the commercial HVAC / construction industry
- 2+ years of experience in people management
Preferred Qualifications
- Working knowledge and understanding of commercial HVAC systems
- Technical aptitude with knowledge of local building codes
- Ability to use resources at hand to develop solutions
- Comfortable with MS Word, MS Excel, Outlook, navigating an ERP system, and other business applications
RSRCAR
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