Lead Maintenance Technician

Essential Functions :

Business Unit reporting and corrective actions in database Registering cases in the system and supervision according to the KPI's Master data management Handle non-automatic work orders Technical support for assets and equipment located in CK Stores Troubleshooting and advice to the reported technical / functional issues Ordering maintenance and repair service from external Suppliers and follow up on deliveries Active communication to all parties involved (SM, service companies, maintenance managers, technicians, etc.

for effective problem resolution Follow up on cost and invoices Follow up on damage claim cases Main contact for the vendors, technicians, Territory managers and vendors for any escalated issues

Qualifications

High school diploma or GED preferred. Quick learner, ambitious and well organized / structured Experience in technical support as advantage Ability to understand customer demands and come up with solutions to their problems High service orientation and willing to help when needed at the front line' Good teamwork skills Familiarity with Call Center functions, processes and procedures, and quality of service measurement, including problem tracking Excellent analytical and problem resolution skills, verbal and written communication skills, strong organizational and time management skills, customer service and interpersonal skills and customer focus.

Convenience store experience a plus.

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete physical activity inventory of the position includes :

• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor
• Hear and speak via telephone.
• Reach forward and / or overhead
• Occasionally lift up to 20 pounds

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes :

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.
• Work with minimum direction and periodic supervision.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND / OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

NOTE : This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility :

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