Product Delivery Manager-Operations Project Manager

Job Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Wholesale Payment Operations, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Spur Project execution for Operations planning, prioritization, and readiness in line with the Swift ISO20022 market go-live roadmap.
• Provide resourcing and capability analysis across Payment Operations to support functional leads, including impact analysis for change board discussions.
• Lead independent initiatives working across functional teams and lines of business.
• Pursuit Operations readiness to support new product roll out by ensuring documentation of process flows, operational procedures, training, user entitlements, clearly defined roles and responsibilities and establishing escalation matrix.
• Perform impact analysis for business initiatives to determine key business groups that will consequently be required to undergo technical or operational process change.
• Test planning, execution, reporting, gap and defect analysis in support of the User Acceptance Testing team.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Knowledgeable of banking functions, specifically, in one or more of the following areas : Core Cash Processing or Global Financial Messaging.
• Project Management experience - Execution focused, tenacious and risk aware, with excellent time management skillset.
• Strong problem solving, collaboration, communication, and interpersonal skills with proven ability to influence stakeholders without direct authority.
• Strategic thinker with ability to define future state business model and drive execution to that effect.
• Promotes partnership; encourages collaboration, information sharing and discussion to break down silos.
• Builds / promotes a client / customer centered organization.
• Business Analysis experience for defining the business requirements for development and commercialization of new product capabilities, involving collection of data, analysis and reporting.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Strong Payments knowledge and / or prior experience in driving large scale strategic projects is preferred.
• Knowledge of end-to-end technology lifecycles and release patterns.
• Adaptable, able to work globally, across lines of businesses and particularly across function.
• Experience in designing, delivering & presenting executive level content.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.

P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability / Veterans

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services.

The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries.

We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.

Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.