Job Description
Company Description
Our client is a prominent business technology provider based in Mississippi, offering a wide range of cloud-based services including voice, internet, and managed IT solutions.
With a strong focus on innovation and customer satisfaction, this company is committed to delivering cutting-edge technology solutions to businesses of all sizes.
The company prides itself on its dedicated team of professionals who are experts in their field and strive to provide exceptional service to clients.
$, - $,
Benefits
k) matching
Dental Insurance
Health Insurance
Life Insurance
Paid Time Off
Vision Insurance
Role Description
As the Customer Service Manager, you will oversee customer service and support teams, drive service quality enhancements, manage customer relationships, and measure team success.
You will focus on improving service responsiveness, scheduling appointments, and reducing churn. Additionally, you will lead staff development, recruit talent, and implement new technologies for better service quality.
Collaboration with sales and retention teams to enhance customer satisfaction will be crucial. Your role is vital in bridging technical operations and customer service for TempStaff's success and growth.
Qualifications
Proficient in grasping technical concepts and effectively communicating with clients
Skilled in identifying and understanding customer needs and situations
Ability to thrive in a dynamic, customer-centric work environment
High school diploma or equivalent required
5+ years of technical experience is preferred
Proficient in customer service
Experience with project management
Demonstrated leadership and management experience
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