About the Role :
We are looking for a Customer Service Leader to join our team at Bath Flip in Londonderry, NH. As a leader in the home renovation industry, we are dedicated to providing exceptional service to our customers, and we need someone who shares our passion for customer satisfaction to lead our customer service team.
Responsibilities :
- Assist customers with inquiries, product, and order processing mainly over the phone
- Provide excellent customer service through in-person interactions
- Upsell and cross-sell products to meet sales targets
- Process payments and transactions accurately
- Schedule jobs and services with strong followup skills
- Resolve customer complaints and issues in a timely and professional manner
- Handle escalated customer inquiries and issues
- Monitor and improve customer service processes and procedures
- Train and onboard new customer service team members
- Ensure customer satisfaction and retention
Requirements :
- Previous experience in a customer service leadership role
- Excellent listening and phone skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in customer service software and CRM systems
About Us :
Bath Flip has been a trusted name in home renovations for over 15 years. Our customers love us for our attention to detail and dedication to quality craftsmanship.
Our employees love working here because we value teamwork and provide opportunities for growth and development.
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Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets. Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets. Promote customer goodwill by providing high standard...
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Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets. Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets. Promote customer goodwill by providing high standard...
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Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets. Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets. Promote customer goodwill by providing high standard...
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