Innova Solutions is immediately hiring a Technical / Customer Support Onsite
Position type : Full-time, Contract to hire
Duration : 4 months
Location : Boise, Idaho
As a Technical / Customer Support Onsite, you will :
The primary objectives of the Technical Support Specialist Level 1 are to develop and maintain a thorough and complete knowledge of all products in order to provide an exceptional level of support to customers, distributors, and specifiers.
Ability to quickly identify a customer’s need, provide timely solutions, and communicate those solutions to the customer in order to maximize customer satisfaction.
Key Responsibilities :
- Handle all in-bound customer support interactions (phone calls, email, web requests)
- Appropriately escalate technical support issues within the technical support team, and provide any data or support in order to facilitate a quick resolution to the customer's issues
- Maintain ongoing follow up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions
- Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce)
- Use the company Return Authorization process to facilitate warranty product replacements
- Maintain clear and accurate records of all customer interactions
- Maintain a professional manner at all times
- Ability to communicate clearly and effectively with our personnel, distribution and other channel partners, and customers
- Must be available to work a set day shift Monday-Friday (flexible schedule options are available)
The ideal candidate will have :
- A high School diploma, GED or technical school. (Required)
- Technical support related experience and / or training; or equivalent combination of education and experience.
Bilingual with Spanish)
Thank you!
Javed Ansari
PAY RANGE AND BENEFITS :
Pay Range* : $20- $22 per hour
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
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