EPIC PHARMACY APPRENTICE ANALYST

Job Type

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally.

We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential.

Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states.

We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement.

We are curious, collaborative learners who strive to live our values everyday : leadership, collaboration, excellence, innovation, inclusion, and stewardship.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

We are hiring 3 Apprentice Analysts- Willow to support our Willow Ambulatory team, this is an entry level opportunity to join a team responsible for supporting Pharmacy clinical solutions and practice management applications deployed across the OCHIN collaborative as well as support other systems used by the EPIC Operations Team.

This role will focus on configuration, technical troubleshooting, and solutions-discovery for OCHIN's members. We offer a robust on-the-job training program to help apprentices reach their goal to be a certified Epic Willow Analyst.

Essential Duties

• To be the first line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues
• Troubleshooting and resolution of issues within application modules in response to user requests
• Provide support to the Willow Analyst team
• Ensure JIRA Help Desk Tickets are complete and communicated to requester as needed
• Proactively contact members and staff to follow up on issues
• Develop ability to understand the needs of the members
• Triage incoming calls and communications to determine the priority level and appropriate team
• Resolving problems with application vendor or other technical support as indicated
• Proactive work of the backlog of help desk requests
• Attend OCHIN provided training as directed by Willow team
• Managing user requests according to business needs & priorities
• Developing working knowledge of current clinical EHR software technologies

Requirements

• Associate or bachelor's degree preferred or equivalent work experience
• High aptitude for problem-solving, IT and software configuration
• Minimum of 2+ years Pharmacy Technician experience is required, and ideally in an Outpatient setting
• IT help desk support experience is highly desired
• Electronic Health Record experience in systems such as Epic is highly desired, and experience in Epic Willow Ambulatory is a plus.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment.

All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations.

Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirement for this position.

OCHIN is 100% remote organization. Work from home requirements are :

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required to support our member organizations on-site based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details : https : / / ochin.org / employment-openings

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics.

All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint ($65,943) , with the midpoint representing the average pay in a national market scope for this position.

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls.

The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

LI-Remote

Salary Description

Min - $52,755 Mid-$65,943 Max $79,132