Senior Sales Support Analyst

Description

GENERAL PURPOSE :

Responsible for the overall administration and oversight of sales support activities for the sales office. The individual could perform one or more of the following types of tasks in support of the sales process : new and renewal processing, product implementation, re-enrollment activities, vendor interaction, group set-up or cancellation, running reports, preparing meeting materials, developing proposals and benefit grids, research, problem resolution, and other administrative and account relationship activities.

ESSENTIAL RESPONSIBILITIES :

• 1. Effective management of work flow : Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes;
• identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and / or reviewing proposals for accuracy and reasonableness before delivery;

follow-up on open proposals and maintain timely status updates; analyze and coordinate implementation of sold cases to ensure accurate installation.

2. Effectively perform account service activities : Attend meetings with sales personnel; investigate and resolve complex issues;

provide timely and accurate responses to external customers.

3. At a senior level, mentor sales support staff and promote effective team work by assisting with training; ensuring understanding of duties , systems, work flows, processes and procedures

4. Accurately and timely process and set-up new or updated clients in the appropriate system(s).

5. Other duties as assigned or requested.

QUALIFICATIONS :

Education, Experience, Licenses / Certifications

Minimum

• High School Diploma or GED
• 5-10 years of relevant, progressive experience in the area of specialization

Preferred

• Understanding of self-funding and / or Stop Loss concepts
• Knowledge of medical insurance products and terminology
• Understanding of group insurance underwriting guidelines

Knowledge, Skills and Abilities

• Experience using Excel and Word
• Verbal and written communication skills
• Organizational skills
• Math skills
• Customer / account service experience in the group insurance or employee benefits industry within a professional office setting

SCOPE OF RESPONSIBILITY

Does this role supervise / manage other employees?

WORK ENVIRONMENT

Is Travel Required?

Yes, limited travel (one to two times per year) may be required to Home Office or other location for training.

Pay Range Minimum : $22.71

$22.71

Pay Range Maximum : $35.18

$35.18

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation / gender identity or any other category protected by applicable federal, state or local law.

Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation / gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Gender Identity ()

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