Cash Applications Specialist

How will you CONTRIBUTE

and GROW?

• Position is located in Independence, Ohio!
• Work Monday through Friday 8am to 5pm!
• Workplace flexibility and great team environment
• Opportunity for growth!

The Cash Applications Specialist is responsible for researching and resolving open payments to customer accounts and performing analysis of payment histories at the North Division BSC.

In addition, this role will conduct research for unidentified accounts and / or contact customer accounts; maintain all related customer spreadsheets and support documentation;

as well as participate in special department projects / initiatives as they arise. This position will have regular interaction with the Division and Regional Finance teams, other key personnel, branches, plants and sales associates along with external customers and vendors.

In particular, you will :

• Daily processing of cash receipts and postings to customer accounts.
• Identifies issues associated with short payments and overpayments. Escalate issues and approvals to rectify issues as appropriate.
• Interfaces with the Customer, as well as the Credit and Collections function, Account Managers and Branch Managers to troubleshoot and resolve customer payment discrepancies.
• Reviews a variety of reports, documents and on-line data to research payment issues.
• Resolves unapplied payment issues.
• Receive inbound Cash Application related customer queries via phone or email
• Place outbound phone calls in regards to Cash Application issues or questions that are related to customer accounts

Are you a MATCH?

• High School Diploma / GED required
• Proficient in Microsoft Office Suite and / or Google Workspace preferred
• Ability to utilize financial applications within ERP software (i.e. SAP, Oracle) a plus.
• Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
• Ability to deal with difficult situations in a diplomatic and professional manner.
• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
• Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
• Ability to work in a fast pace environment and able to multitask

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.