Customer Service Representative
Job Description
Job Description
Electronics Accessories company looking for a Customer Service Representative / Office Assistant to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues via chats, emails and telephone calls.
Customer Service job tasks and responsibilities include :
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
- Resolve customer complaints via phone, email, or social media platforms.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Assist with repairs and replacements.
- Handle customer replacements to ship out.
- Advise on company information.
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Utilize computer technology to handle high call / email volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
Miscellaneous / Office Assistant
- General office help as needed
- Work with stockroom personnel to organize and keep stock of incoming products
- Assist with creating FedEx and UPS labels for office
- Other general office duties
Key Competencies
- computer savvy
- tech savvy
- ability to lift 30lbs with ease on a regular basis
- customer service experience
- interpersonal skills
- communication skills - verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- adaptability
- initiative
- stress tolerance
Monday-Thursday 9am-6pm Friday 9am-3pm
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - Seedway, Llc - Hall, Ny
Job Segment:** Customer Service Representative, Clerical, Data Entry, Customer Service, Administrative. Customer Service Representative - Seedway, LLC - Hall, NY**. Performs a variety of clerical duties, as well as provides customer service to office visitors and telephone calls. Seedway has about ...
Customer Service Representative - Work From Home
Medical, vision, & dental / 401k match / PTO - As a Customer Service Rep you'll: Answer incoming phone calls from agents and customers, assisting with a variety of inquiries; Service customer requests with a sense of urgency and accuracy; Document detailed and concise notes on all interactions. ...
Customer Service Representative
We offer face-to-face Customer Service on their behalf so they can focus on delivering the best while we handle the rest! We’re looking for representatives who feel comfortable using their communication skills on a day to day basis, not only to represent the client but to offer guidance to pot...
Customer Service Representative Technical SupportRemote
As a RemoteCustomer Service Representative / Technical Support you will serveas the frontline support for our customers addressing theirinquiries and resolving issues. Our diverse team of professionals is united by a sharedvision of providing exceptional products and services tailored tomeet the uni...
Customer Service Representative
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than ava...
Customer Service Representative
Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Uses customer service threshold framework to make financial decisions to resolve...
Customer Service Representative
Veterinary Customer Service Representative to join our growing team in New York City. We are looking to hire an experienced customer service representative as an additional team member. In this role, you’ll be our customers’ first point of contact, responsible for delivering the best in class custom...
Customer Service Representative
The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints i...
Customer Service Representative - Bohemia Ny
Because we offer an extraordinary customer experience, we need top of the line Customer Service Representatives who genuinely care about our customers and look at this opportunity as not just a job but a career. Customer Service Representative**. You will promote customer satisfaction by assisting c...