Project Support Coordinator

Role Overview :

We are seeking a highly organized and motivated Deployment Project Coordinator to join a dynamic team and play a crucial role in the successful execution of large-scale deployment projects.

The ideal candidate will excel in organizational skills, demonstrate proficiency in Salesforce and Excel, possess a strong ability to follow directions and exhibit a proactive and go-getter attitude.

This position requires a detail-oriented individual who can effectively coordinate and communicate across various teams to ensure a smooth and efficient deployment process.

Individual Accountabilities :

Project Coordination :

• Collaborate with project managers, technical teams, and stakeholders to ensure alignment of deployment activities with overall project goals.
• Proactively identify potential roadblocks and work to address them before they impact the deployment schedule.

Salesforce Case Management :

• Update and maintain Salesforce cases with accurate and up-to-date information related to deployment activities.
• Ensure that all relevant details, documentation, and communications are appropriately recorded in Salesforce for reference and reporting purposes.
• Collaborate with cross-functional teams to gather necessary information and updates to cases.

Date Management :

• Monitor and manage deployment schedules to ensure alignment with project timelines.
• Work closely with project managers and teams to update dates in Salesforce, reflecting any changes or adjustments to deployment plans.
• Proactively identify and address potential scheduling conflicts to maintain a smooth deployment process.

Rescheduling Coordination :

• Facilitate the rescheduling process for deployments, both within the internal system and in coordination with clients.
• Communicate effectively with clients to understand their scheduling preferences and constraints.
• Collaborate with internal teams to accommodate client rescheduling requests while minimizing disruption to overall deployment timelines.

Client Communication :

• Serve as a primary point of contact for franchisees regarding deployment scheduling and updates.
• Communicate any changes, delays, or important information to clients in a clear and timely manner.
• Build and maintain positive relationships with clients through proactive and transparent communication.

Documentation and Reporting :

• Generate and maintain accurate reports related to deployment progress, reschedules, and updates in Salesforce.
• Document key insights, challenges, and solutions to contribute to continuous improvement in deployment processes.

Required Skills / Education / Experience :

• Previous experience in a coordination or project management role, preferably in a technology or deployment context.
• Bachelor's degree in a relevant field or equivalent work experience.
• Familiarity with Salesforce or similar CRM tools.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Detail-oriented with a focus on accuracy in data management.
• Ability to work collaboratively in a cross-functional team environment.
• Problem-solving skills and the ability to adapt to changing priorities.
5 days ago