Technical Customer Advisor

Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose :

Strategically lead and manage the customer fulfillment process, and provide on-going support to existing customer base throughout a predetermined geography.

Provide technical support to customers and Veolia teams, providing guidance in disposal options, approvals, RCRA & DOT regulations, and compliance.

Assisting in the development of preliminary proposals and sales quotations. Additionally, the incumbent is responsible for contacting customers on a regular or as-needed basis regarding specific job related requirements.

Incumbent is also responsible for maintaining customer file systems, to include customer correspondence and invoicing accuracy, create waste identification profiles, as well as update customer databases..

Primary Duties / responsibilities :

• Primary point of contact for an assigned customer base concerning disposal and transportation scheduling, waste approvals, and quoting.
• Engage multiple internal teams across the U.S. coordinating disposal, transportation and scheduling.
• Works in conjunction with operations to arrange projects and assists in creating paperwork such as manifests, landbans, labels, etc
• Analyze, plan and facilitate resolutions for customer service and technical issues.
• Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
• Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
• Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
• Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.
• Other duties and responsibilities as assigned by Customer Excellence Manager.

Qualifications

Education / Experience / Background :

• Demonstrable experience in customer service / fulfillment
• Experience of waste management and disposal
• High School diploma with minimum of 1 year experience in similar field
• Preferred degree or equivalent experience in science, mathematics, or business

Knowledge / Skills / Abilities :

• Strong customer relationship / management skills
• Focus on meeting customers needs, offering the least complex and most efficient solution for ESS
• Technical knowledge of waste management and disposal preferred
• High attention to detail
• Highly organized and structured - able to follow a standard process
• Able to work collaboratively across different functions and to secure help from colleagues
• Strong verbal and written skills.

Required Certification / Licenses / Training :

Veolia training as required.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.