Director of Consultant Relations

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

As a global-leading health and well-being provider encompassing physical, mental and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Director of Consultant Relations

Growth & Strategic Partnerships

Full Time

The successful candidate will build a strategy to cultivate existing and create new relationships within the Consulting community (defined as Consultants, Brokers, and Third-Party Evaluators TPEs) to open new TELUS Health opportunities, in the US market, across all of TELUS Health products and services including mental health and wellbeing services and administrative solutions (pension and benefits administration).

The advisor relations lead will own all aspects of the relationships, including TELUS Health messaging, relationship building, bilateral dialogue.

All of which will drive lead flow, increased deal sizes, and ultimately improved win rates into the respective Customer Facing Business Units (CFBUs).

Key Objectives :

Responsible for US TELUS Health consulting relationships : Bring TELUS Health experience, history, and domain knowledge to generate lead flow and pipeline in Wellness, Wellbeing, H&W, DB, and Absence, along with future products or services

Building credibility and maintaining trust by keeping partners informed of new solutions and marketplace trends as the subject matter expert in an individual’s total wellbeing, across three dimensions physical, mental, and financial.

Prepare a personal portfolio plan and strategy for assigned Consultants

Knowledge of and ability to confidently speak to all TELUS products and services

Act as a prospector to generate growth opportunities; develop an approach to maintain strong pipeline of opportunities for each CFBU (Customer Facing Business Unit)

Work alongside CFBU sales teams for qualified opportunities (i.e., Sales leader, Product, Bid Managers, Proposal Writers, and Legal)

Support broker producers with proposal content and presentations to prospective customer organizations (i.e., maintain updated language, positioning and pricing within the brokers internal RFP portals)

Adjust growth plans proactively to achieve, if not exceed, annual and quarterly leads

Accountable for, and compensated based on, success of annual lead targets

Actively lead interactions with consultants (Third Party Evaluators, Consultants, and Brokers), developing and maintaining long term strategic relationships at senior levels of the organization by providing excellent customer service and consultative support to corporate contacts at all levels

Responsibilities :

Build a national and regional strategy for each consultant, while following the defined TELUS Health governance framework, and executive reporting

Project and forecast annual and quarterly new business, lead pipeline

Track opportunity metrics through Salesforce, and in many cases presenting to management directly

Collaborate with CFBU resources : Sales / Development, Client Relationship Leaders (CRLs) and Customer Success Managers (CSMs), and Marketing teams to establish lead generation plans

Account Planning

Deal Planning

Leverage consultant relationships for communication of market trends into Product teams

Maintain a deep understanding of the market by monitoring the competition and other industry dynamics and trends

Maintain a network with existing customers, prospects, and consultants (Consultants, Brokers, and Third-Party Evaluators TPEs) as well as participating in professional associations and industry networking events

Participate in regional and cross-CFBU strategy, growth, and leadership initiatives as needed

Team Participation and Leadership

Meet with extended team to review performance, progress, and targets

Participate in developing a scalable growth / sales process and adherence to its structure

Engage team members to work as a positive unit and share best practices

Lead in accordance with company culture and values to deliver results effectively

Requirements :

Post-secondary education in Business Administration, Sales, Marketing, or industry-related field

8+ years related work experience Sales, Business Development, Partnerships, or Consultant Relations

Work experience in benefits administration, wellness, wellbeing, or healthcare is an advantage

Market knowledge and extensive current relationships with the consulting community (Consultants, Brokers, and Third-Party Evaluators TPEs)

Goal oriented, and results driven

Excellent communication, organizational, and interpersonal skills

Demonstrated ability to manage special projects to successful completion

Demonstrated ability to be a leader and an agent for change

Demonstrated ability to negotiate, manage conflict, and manage risk

Always reliable, consistent, flexible, and adaptable

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A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.