Manager, Technology Operations - Cross Border eCommerce Strategy

Position Summary

Apply below after reading through all the details and supporting information regarding this job opportunity.

In this role, you will be an essential part of the Cross Border Solutions business team, leading and delivering on the defined programs value propositions of revenue growth, marketplace profitability, and eCommerce flywheel.

You will be part of a team that is responsible for delivering a global selling experience and helping customers discover global assortment on their local marketplace.

You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Sales, Product, Supply Chain, Finance Analysts, Operations, and others to identify opportunities, solve problems, and develop new propositions that drive value for our customers.

This is a very high visibility role (presenting to country LT) where we operate in a very dynamic and agile environment.

You need to be very comfortable working through ambiguity, defining direction for your team, and be ready to roll up your sleeves to execute.

About the Role

We are looking for a customer-obsessed leader who thrives in ambiguity and change and has a passion for data-based analysis.

You will lead initiatives focused on customer experience, minimizing seller effort when required, and driving prioritization of investments that deliver outcomes for our customer.

You will own the PnL, collaborating with Product and Technology teams to deliver best-in-class solutions for a frictionless and consistent experience.

You will be an advocate for the customer experience and defect elimination. You will use research to understand customer needs and pain points.

You will build strategic plans (short and long range) and use your ability to work across business owners, country leaders, ops, finance, and supply chain teams to improve our products.

Finally, you will tie it all together by diving into analytics to measure performance and apply insights back into the business and products.

What You’ll Do

Project Identification and Prioritization : Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement;

conduct competitive assessments, develop business cases, and set objectives and KPIs for the customer experience.

• Benefit Quantification : Create the case for change through analysis of financial and operational metrics, customer data, and competitive benchmarking.
• Roadmap Ownership : Partner with product team to develop roadmaps and develop metrics that can measure and monitor the end-to-end program experience.
• Collaboration : Define and lead requirements with key partners (product management, design, and engineering), championing experience improvements, sharing best practices and promoting standardization across the customer experience.
• Results and Accountability : Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts, improving cost, quality, customer experience, and delivering bottom line savings.

What You'll Bring (Required Experience)

• 5+ years of experience in business or finance strategy, PnL management.
• Strong oral and written communication skills including the ability to develop and deliver complex messages in a simple, actionable way.
• Strong analytical skills creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis.
• Proven ability to bridge data with business insights to drive relevant, actionable output.
• Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment.
• Customer-centric & curious : passionate about improving the Walmart customer experience.
• Previous eCommerce or Retail experience; operations or customer experience roles a plus.

Perks and Benefits

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

About Walmart eCommerce

We are Walmart eCommerce - the team shaping the future of online shopping by defining the global online marketplace that influences millions of shoppers daily.

We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work.

With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here.

Discover the impact you can make at careers.walmart.com.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.

That means understanding, respecting, and valuing diversity - unique styles, experiences, identities, ideas, and opinions while being inclusive of all people.

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