Customer service IT Business Analyst
Position Title : Customer Care IT Business Analyst
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A Day in the Life
As a Customer Care IT Business Analyst , you will be a part of the Application Support Team within the global IT department.
You will support the maintenance and deployment of business applications related to the processes managed mainly with SAP - S / 4.
The main area of responsibility will focus on customer care and service and repair, but it could also include other business processes i.
e. manufacturing, procurement, supply chain and support business flows.
Responsibilities may include the following :
- Support the implementation of S4Hana in Mozarc.
- Consult with business stakeholders and develop relationships with business partners (both from IT and business units) to understand and evaluate our current business processes and identify business problems and needs, translating them into ERP system requirements.
- Provide technical expertise for system functional specifications and deploy new and current systems, processes, and procedures, determining the best path for solving business problems / opportunities into high-level business ERP solutions.
- Develop solutions to complex business problems, which require the regular use of ingenuity and innovation. Ensure solutions are consistent with organization objectives according to business impact and prioritize work accordingly.
- Configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements.
- Provide training, knowledge transfer, reports, and documentation.
- Stimulate cross-function changes and rationalize and improve the processes, ensuring business solutions developed across the organization are aligned to standards and Quality System.
- Ensure that Mozarc Medical's systems and the information on them are protected in accordance with best information protection practices.
- Ensure all IT systems / applications fulfill required software validation needs.
- Respond to all incidents and requests raised by business and manufacturing users in own job area.
Must Have :
- Bachelor’s degree in management engineering or similar (with particular focus on business processes).
- More than 5 years of experience in the IT department supporting business with SAP.
- Experience in Business To Customer system implementation through S / 4- SAP.
- Experience in SD module implementation through S / 4- SAP.
Nice to Have :
- Other languages are considered a plus.
- Experience in using / supporting SAP ERP and associated integrations.
- Excellent communication skills.
- MS Office (Excel advanced level).
- Ability to work under minimal supervision.
- BTC implementation.
- EDI implementation / management.
- SAP 4 / HANA implementation.
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