Responsibilities
- Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
- Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software;
calibrates instruments for efficient performance.
Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report;
maintains up-to-date manuals, service notes, drawings, and other materials needed for efficiency.
- Prepares a variety of paperwork to detail work in progress, completed work, and other vital tracking paperwork; submits required paperwork on a timely basis to department management.
- Establishes and maintains prompt professional communications with customers and internal resources.
- Provides information to customers regarding service products and offerings; optimally sells service products and contracts.
Qualifications
Education :
Associates Degree in Chemistry, Engineering, Biology, or other science related fieldBachelors Degree preferred
Experience :
- 2+ years experience with installation, performance maintenance, troubleshooting, support and / or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, and DMA)
- Ability to perform effective system level troubleshooting
Competencies :
- Must possess a strong customer focus
- Interpersonal savvy, connect with different expertise levels appropriately and change your approach to meet customers’ needs
- Personal sense of integrity and trust; ethical practice
- Must be independent and able to make decisions
- Effective time management skills
- System level approach to problem solving
- Analytical approach with a strong aim to resolve open issues
- Excellent verbal and written communication skills
Travel :
- A clean driving license and a valid passport will be required
- This is a territory-based position with travelling within your designated territory, and occasional overnight travel may be required
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