Ticket Office Associate

Job Description

BallCorps, LLC, owner and operator of the Rocket City Trash Pandas, Double-A affiliate of the Los Angeles Angels, is searching for Ticket Office Associates for the 2025 season.

This is a full-time, non-exempt position with an hourly wage and requires a season long commitment , extending through September 2025.

Ticket Office Associates reports directly to the Box Office Manager.

Position Overview

We are looking for enthusiastic Post-Graduates to provide support to our management team and provide excellent customer service to our patrons.

A Ticket Office Associate assists in the day-to-day operation of the Ticket Office. This candidate must be able to learn quickly and function in a fast-paced and dynamic environment.

In addition, candidates for this role must have strong customer service and data entry skills, a positive attitude, and a passion for sports.

This position will start late January / early February and will end in late September.

It is our goal to make every guest experience at Toyota Field as pleasant and enjoyable as possible. This is an excellent way to launch your career in professional sports.

The Ticket Office Associate will assist the Ticket Operations Department with all aspects of sales and ticket operations including order processing, sales, ticket printing, and payment.

Responsibilities

• Provide excellent customer service and care to all customers and prospects.
• Sell admission tickets from the box office.
• Fill orders (phone, internet, and walk-up) single game ticket orders.
• Make 60 touchpoints daily
• Actively seek new clients and maintain working relationships.
• Answers questions concerning game times, game delays or rainchecks.
• Assign new season ticket locations.
• Assist in overseeing Toyota Field ticket office during all events.
• Assist the group sales department daily.
• Assist with tarp pulls when necessary.
• Assist in creating routines for promotional entertainment.
• Distribute promotional items designed to help increase fan spirit and attendance at games.
• Deliver pocket schedules.
• Fill group ticket orders for picnics, group tickets, birthdays and team parties, special events, and more.
• Interact with fans before, during and after the games.
• Keep upbeat atmosphere before, during and after games.
• Other duties as assigned.

Knowledge and Skill Requirements

• Excellent customer service skills and telephone etiquette.
• Self-motivated, organized and detail oriented.
• Ability to work as part of a team and take initiative independent of direct supervision and is productive each day.
• Ability to solve problems quickly and work efficiently in an intense environment.
• Supreme attention to detail.
• Ability to prioritize and manage multiple projects.
• Excellent written and verbal communication skills.
• Good working knowledge of computer programs including Microsoft Word, Excel, Power Point, and Outlook.
• Ability and willingness to work a variety of hours including early mornings, nights, weekends, and holidays
• Ticket and money handling experience a plus, but not required.

Working Conditions

• This job operates in an office environment located at Toyota Field.
• Must be willing to work early mornings, nights, weekends, and holidays.
• This position uses standard office equipment such as computers, phones, tablets, and copiers.
• During games and events, may be exposed to extreme weather conditions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.