Senior Business Analyst, PMO

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun.

Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors.

They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans.

By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you : We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge : We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability : We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do :

Key Responsibilities :

The Business Analyst in the PMO collaborates with project teams to gather and document requirements, produces business analysis artifacts, and engages with stakeholders.

Key responsibilities include conducting thorough business analysis, defining project scope, creating use cases, and communicating complex concepts effectively.

Responsibilities :

Business Analysis and Documentation :

• Collaborate with project teams to gather and document requirements.
• Produce business analysis artifacts as needed for each project.

Stakeholder Engagement :

• Work closely with business leaders, project managers, and IT teams.
• Gather requirements, create use cases, and define project scope.
• Develop business process flow diagrams and execute test scripts.

Communication and Analytical Skills :

• Articulate complex concepts to diverse audiences.
• Translate data into actionable insights.

What do you need?

• 10+ years of Business Analysis Experience.
• Proficient in eliciting, documenting, and confirming requirements.
• Skilled in creating use cases, user stories, and process flow diagrams.
• Able to research and present successful solutions.
• Strong critical thinking skills.
• Strong Communication and Interpersonal Skills.
• Excellent verbal and written communication.
• High emotional intelligence (EQ).
• Ability to communicate effectively across all organizational levels.
• BA degree in Business, Finance, or Computer Science (or equivalent experience).
• Business Analysis Certification (e.g., IIBA / CBAP, PMI / PBA).
• Familiarity with tools like MS Visio, Agile (SCRUM), and issue tracking systems.
• Experience in the banking or financial industry (4+ years).
• Master’s degree (preferred).
Technology Skills :
• Planview
• Planview
• MS Office and SharePoint
• Visio

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide reasonable accommodations , upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement :

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers.

We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.

We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success.

Step into your future with us! Let’s take on tomorrow.