Starbucks General Manager

Job Description

Job Description

Job Title : Starbucks General Manager

Department : Starbucks

Reports to : Director, Hospitality

Status : Exempt, Full-Time

Salary Range : $60,000 - $80,000

Date : October 18, 2024

Summary of Duties and Responsibilities

The Smith Center alongside Starbucks develops leaders who drive business success by doing the right thing for team members, customers, and communities.

As a General Manager in Nevada’s first Starbucks Community Store at The Smith Center, you are driven by a deep sense of purpose.

You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same.

The General Manager brings the Starbucks experience to life at The Smith Center by managing store operations, driving financial success, building great teams, and creating a community meeting place in Symphony Park.

You delight and uplift customers by going beyond a perfectly made beverage; it’s about human connection.

Essential Duties and Responsibilities

Operational Excellence

• Build and grow a successful business : drive sales by leveraging your business acumen, efficiency, and problem-solving skills.
• Complete opening, daily, and closing procedures / checklists in accordance with company policies / procedures.
• Assign work tasks and activities, prepare schedules, and ensure that all shifts are covered.
• Works in alignment with Finance and Operations to prepare, report, and analyze financial and operational data and reports to monitor progress toward unit goals and assigns team members to meet those objectives.
• Oversee ordering, receiving goods, processing invoices, and managing vendors for supply chain issues / product availability.
• Proactively maintain proficiency in management information systems and provide thoughtful recommendations when needed for tools like POS, Time & Labor, scheduling, payroll, and other programs as utilized by the company.
• Use all operational tools available to plan for and achieve operational excellence in the store. Such as Teaching and Training, Inventory, Cash Handling, Clean and Maintained Stores, and Business Analysis.
• Develop and deploy staff and resources to maximize profitability within the store and manages P&L responsibility alongside TSC management.

Team Leadership and Development

Build a customer service-centric team; work with Human Resources and Marketing to create a recruitment strategy, interview job candidates, and make hiring, estimation, advancement, promotion, and any other staffing and status decisions necessary to lead the business.

Promotes The Smith Center Starbucks as a premier work environment.

• Ensure on-boarding and off-boarding of all store team members, including activities related to compliance with proper badging requirements, orientation, health and safety, and other company training / processes.
• Continually assess the skill levels of team members and conduct and coordinate on-the-job and other training / education activities as necessary.
• Display a customer-comes-first attitude by training and holding team members accountable for delivering world-class customer service.
• Create and drive the implementation of store programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Create clear goals, provide feedback, perform regular talent assessments, and recognize store team members for their contributions and performance;

support company recognition initiatives and develop and implement plans that motivate.

Maintain a working knowledge of all applicable TSC and Starbucks brand standards, licensed agreements, and all procedures and protocols provided to maximize brand / licensee / team relations, and continually teach and train these standards to team members.

Health and Safety

Maintain an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law;

reports and works alongside company department management to address and rectify any safety issues.

• Hold team members accountable for ensuring all safety standards are understood and followed.
• Train new team members in wellness check protocols and be proactively aware and adhere to any new health and safety requirements as required by law.
• Actively ensure all team members take all required rest breaks and meal periods.
• Monitor and maintain restaurant equipment in good working order, and schedule routine service or repairs as needed.

Community and Brand Stewardship

• Implement marketing and brand initiatives, community programs, and promotional activity as directed by TSC and the Starbucks Reward Program, both in-store and through the Starbucks Card and App.
• Manage all required merchandising and store signage as well as necessary consents.
• Implement and maintain guest experience comment or feedback programs as required.
• Create an environment for customers, neighbors, guests and patrons to connect with the community through programs and experiences.
• Serve as an ambassador for The Smith Center and Symphony Park; effectively demonstrating the mission, vision, values and impact to the community at large.

Required Education, and Experience

• 3 years retail / customer service management experience
• Minimum of 2 years experience in food and beverage
• Strong organizational, interpersonal, and problem-solving skills
• Experience in handling monetary transactions and basic accounting principles and practices
• Entrepreneurial mentality with experience in a sales-focused environment
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity
• Minimum High School or GED

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required.

Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the candidate must have :

• Exceptional guest service skills
• Proven attention to detail and outstanding accuracy
• Excellent verbal and written communication skills
• Ability to work effectively under pressure; consistently meet goals and deadlines
• Excellent interpersonal and conflict management skills
• Proven ability to interact respectfully and accurately with all TSC / Store team members and guests by responding with compassion and understanding
• Ability to read, write, and communicate effectively in English is required; other languages such as Spanish are a plus
• Ability to establish priorities, work independently, and set and proceed with objectives with minimal supervision
• Ability to examine and evaluate data and report findings
• Ability to learn and adapt to new software and technology platforms as needed
• Ability to manage a range of styles and behaviors in a tactful, congenial, respectful, and constructive manner
• Ability to think proactively and identify solutions to maximize department effectiveness
• Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing;

including evenings, weekends, and holidays as needed.

Computer Skills

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook
• High proficiency in point-of-sale systems and familiarity with HCM, time & labor, scheduling, and payroll systems

Physical Job Requirements

The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position will require and mix of standing and sitting for long periods; including bending, lifting, and walking, as well as using fine motor skills, such as finger dexterity for typing
• Specific vision abilities required by this job include close vision and peripheral vision
• Ability to regularly lift, move, carry, push, and pull 50 pounds or more
• Ability to reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces
• Ability to physically stand, walk, and climb stairs on a consistent basis
• This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing
• Most of this job will be performed indoors in a climate-controlled environment

Certificates, Licenses, Registrations

Must hold or obtain licenses and permits as required by federal, state, and local regulations during the course of employment.

• Food Handler Safety Training Card
• Food Protection Manager Certification

With a career at The Smith Center for the Performing Arts, you really benefit! We offer :

• Creative and collaborative work culture
• Competitive compensation
• Comprehensive health, dental, and vision insurance plans
• Employee Assistance Program- including counseling, wellness programs, and financial support services
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars
• Generous Paid Time Off Plan
• Paid Holidays and Personal Holiday Time
• 401(k) retirement savings plan eligibility on your start date with employer match
• 100 % Employer-paid disability insurance coverage
• Supplemental benefits offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
• Safe and paid parking on-site
• Training and career growth opportunities
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
• Discounts on Starbucks products and merchandise

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Only those candidates under consideration will be contacted for next steps. Please accept our utmost appreciation for your interest in our organization.

Limitations and Acknowledgment

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position.

Reasonable accommodation is available for qualified individuals with disabilities upon request.

The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.

Diversity, Equity, and Inclusion Mission Statement

At The Smith Center for the Performing Arts (TSC) diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering.

They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing and increasingly diverse world.

We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization.

TSC strives to champion diversity, equity, and inclusion for all.